Ortiz Auto Parts 5643 North Shepherd Drive, Houston, TX 77091

"Front desk is rude and send you to the back to ask someone else for help with the part. Some are nice enough to help but others don’t care."

"Not friendly, not helpful at all, nobody wants to help, and the employees they direct you to they don't speak or understand English."

"Very nice & helpful. They didn't have the part I needed, but they referred me to someone who did!"

"I must commend Ortiz Auto Parts in Houston for their exceptional auto repair service. When Christian Brothers quoted me over $3,600 for repairs on my 2008 Volkswagen Passat, citing the need for new manufacturer parts, I knew it was excessive considering the car’s age and the loan I still had on it. Ortiz Auto Parts, with their judicious approach, provided the perfect alternative. They offered cost-effective solutions, using high-quality, used parts from their own resources, ensuring my car ran smoothly without the hefty price tag. Their understanding of practicality and affordability, paired with reasonable labor costs, made all the difference. My Passat is now fully functional, thanks to their dependable service that focused on necessity rather than extravagance. Ortiz Auto Parts epitomizes sensible auto repair, skillfully balancing quality with practical needs."

"I went there on November 8th 2023 at 2:20pm looking for a A/C Control Panel. One of the guys charged me $50 to go outside to try it to make sure it worked. I gave him the $50 and went outside to try it but it didn't work. I went back inside and the guy gave me $30 back and said that's what I gave him. So we actually got into a argument and then I eventually left with only the $30. The manager wasn't in yet. But I will be contacting Management and I will post the outcome."