Popeyes Louisiana Kitchen 12833 Shadow Creek Parkway, Pearland, TX 77584

"Food customer service is trash. Manager was dropping people chicken on the counter then putting it in there order. Workers fly through the parking lot and nearly run you over with there car trying to be on time when they're already late. Trash location. Go to another one. The manager and workers are horrible."

"Will NEVER be back here! I ordered bbq wings, they gave me sweet and spicy. I went back to tell them they gave me the wrong flavor, ( and I was very nice about it) and the MANAGER continued to tell me that the sauce that I had was bbq. A big difference in the sauces is that the sweet and spicy has RED FLAKES in them to make it hotter. Advice for the manager, next time please just fix your customers order instead of constantly saying they are wrong. I took pictures and you can clearly see the red flakes. Such a disappoint because I loved those wings."

"It should not be difficult to look at a receipt/ticket and put what is one there into a bag…. Yet, they came seem to get that right. On multiple times, they have not been able to get this simple task correct. If you want to eat here, do it in person and do NOT get delivery!"

"The customer service here is lacking. I ordered 2 family meals in the drive thru (10 piece and a 12 piece) total about $66. I asked at the time of ordering at the speaker for sauces since I am aware of the extra cost. I am told to tell them at the window, which I do when I get there and I am told “ok”. Since it was a large order I am told it will be a 15 minute wait. No problem. I pull around to the front to wait. After 25 minutes I go in to check on the status. It takes them another 2 minutes to package the order. I again ask for the sauces I requested and I’m told they cost $.42 each. I have to walk back to my car to get my wallet to pay for the 4 sauces. You would think that after making me wait for 30 minutes instead of 15 minutes and I asked BEFORE I ordered that she would comp them, but no. When I mentioned the great customer service to the worker she expressed her frustration by holding her head and sighing loudly. Management needs to help these poor employees with customer service training. They are obviously struggling! See my receipts to confirm the wait time. And by the way…hot chicken and ice cold fries."

"If you like Popeyes Chicken & Biscuits don’t go to this location… they get orders wrong regularly…and they stop cooking an hour before closing… when asked why they said it would take 35 mins to cook the chicken…. And that’s a lie! They are lazy… I finally decided to report them to the headquarters … please do the same if you are having a poor experience."