Sonic Drive-In 9916 Brodie Lane, Austin, TX 78748

"I'm no stranger to Sonic burgers. I came to this location for the first time today... wow. Customer service was outstanding. Food was good as always but the customer service was unbelievable. Well done!"

"My server forgot to include my cheese sauce with my pretzel. The pretzel is advertised to come WITH the cheese sauce. It’s practically half of the snack and makes the meal. Every time I come here it’s either that or ranch forgotten."

"It took about 45 minutes to get food for three, it wasn’t busy or anything but they just seemed understaffed. I noticed I was missing something and when I tried to point it out they gave me someone else’s food that they also forgot (?) but a couple minutes later we figured it out and traded (by the way if your name is Jorge and you ate here tonight I had your SS jalapeño burger for a while before they gave it to you, don’t worry though man it was in safe hands). Oh, here’s what some of the food looked like."

"Not just the slowest Sonic I've ever been to, literally the slowest "fast" food location I've ever been to. It has been bad but tonight was the worst. Drove right up to the intercom with only 2 cars in front of me waiting at the window and very few cars at car-hop stations. After I ordered cheese sticks and a Sonic blast, we wait 15 minutes for the FIRST CAR in line to get their order and leave. Add another 11 minutes by the time we received our order! In total, 26 minutes to receive my order. I noticed one employee holding her cell phone up as if taking pictures or videos. I feel bad for the young man working the window having to apologize on behalf of the kitchen crew and figure out who got tired of waiting and left. Only reason we didn't leave was to not waste food. Will NEVER return to this location."

"Stopped by here for the first time and the young lady who brought my food didn’t seem to enjoy her job. When I noticed there was no ketchup, I asked her if she had ketchup and her response was, “Next time ask for it.” I didn’t realize we had to ask for condiments while ordering food. Usually the servers have ketchup, mustard, straws on them, at least a couple. I was very shocked with her response, but the food was good. She might need a little more training on customer service. At least the cook at this location, enjoys their job."