Panda Express,

12680 US-290 Ste 300, Austin, TX 78737, United States

"Dine in: Got there an hour before close with my parents, and they were out of many meat dishes and didn’t offer to make the ones we wanted fresh for us. My mom is very picky and was highly disappointed, but she is too kind to make it an issue. Very lazy, negligent, and unprofessional staff. Pick up: I’ve given here multiple times to pick up online orders. One time I arrive 30 minutes before closing with plenty of people eating inside and the doors were locked. Another time I went thru the drive thru to pick up my order and thankfully double checked my order before driving away. There was a complete item missing, and when u asked the drive thru person why a portion of my order was missing they said, “oh we’re out.” Does that justify leaving that part of my order unfulfilled AND not notifying me of it or asking if I’d like a substitute, not to mention not refunding the missing item?! They did substitute but only when I pushed. Again: very unprofessional, negligent, and lazy staff. I was hoping this new location would be good for the area, but they just suck."

"Great new location for Panda Express in the Southwest Austin / Dripping Springs area. A really welcome change given how bad the only other location (West William Cannon Road store) was in terms of offerings and services. Plus the new building looks great. The staff and friendly and efficient. I would highly recommend avoiding that old store and coming to this one for anyone who has a choice."

"9:24 pm as I write this, food is hit and miss sometimes good sometimes bad. Pull up to the drive through and im instantly informed because they are getting ready to close 35 minutes from closing they only have limited options. Out of all things you would think to you would have your most popular option in orange chicken available. Never been to a place where because they are closing in 30+ minutes already limiting options."

"The staff is not serving same quantity I order a bowl and the amount of food is not touching the lid, another bowl order beside mine the food was touching the lid served by another staff member"