Burns Original Bbq Bistro Pearland 11003 Shadow Creek Parkway, Pearland, TX 77584

"Someone told me this food was pretty good at Kroger on Shadow Creek Pkwy. I had my caregiver pick up ribs for me, they were not good. I thought that I would try the second time. I tired to eat one but it was not well done and tasted awful I called Burns. He ask me to send a picture so he can discuss it with them."

"Waited for almost 15 minutes for them to put the order together. I was the only person in line. One two meat plate. The sausage was ok, however the brisket was so dry it crumbled when I tried to cut it. The staff definitely needs to be trained in customer service skills. Stood by a sign that said line starts here. Everyone kept looking at me but no one acknowledged me. Finally I asked the girl if she was ready and she told me I needed to go to the other side by the register to order. The guy and girl behind the counter giving goo goo eyes to each other and cutting up rather than getting the order together. Oh! I almost forgot. I went to the register to order and again everyone kept looking at me but no one said anything. Finally a 100 year old woman carrying a toilette brush she was using to clean the back tile wall came to the register. I asked how she was and she didn’t say anything. All of the sudden she yelled at the kids and said someone had taken her pen and she wanted it back now!! I should have known then to just leave, but dumb me wasted my money instead. Never will I ever purchase anything from them again"

"I ordered two 1-meat potatoes - one with brisket and the other with sausage, but when I got home I saw I was given two sandwiches instead. The sausage and brisket was seasoned well, but not cooked long enough to render the fat on the brisket. You order from a line and can order online also, but the pickup spot is the same whether you ordered in person or online so you end up waiting for your order anyway. There is only one register, so if there’s a line be prepared to wait. It’s designed well with Anthony Bourdain featured in their mural for Burns BBQ with options for individual or family meals. The location in Houston is better food and service, but this will do in a pinch if you don’t want to drive to the Northside."