XL Parts 9530 Wilcrest Drive, Houston, TX 77099

"The worst location to buy parts.They are very unprofessional and they don’t have any working ethics and they also waste your time just sitting around doing nothing and this happens almost every time you come here. Please don’t visit this branch if you have something important to do with your time instead visit The westpark branch which is absolutely excellent and they treat you very nicely at this branch"

"I am here at XL parts currently to pick up a part and the man attending me was so rude. I asked for his name and his reply was “what’s the number of the shop” disregarding my question completely. I asked his name because I was suppose to have a phone number of the place that sent me to pick up the part and I didn’t have it. I called the person that sent me to pick up the part and they asked for his name and I asked him politely and he answered me the way he did. Disregarding my question, it was a simple question and he wouldn’t give me his name. Customer service is trash. They should be wearing a name badge as well and no one is wearing one. Hector was the rude man that was assisting me and wouldn’t give me his name. A kind man saw me arguing with Hector and he offered to assist me and I made sure to get his name and his name is Thomas. I appreciate you Thomas for being such good representation of an establishment. They need more of him there."

"The guy was very rude and told me they don’t save information when I was just in the store yesterday and gave them my phone number and my name popped up on screen!! He told me he was helping the other customer before me but the customer walked outside and he said next so that means it’s my turn! I deserve good customer service if I’m not Hispanic! While helping me he was speaking to another customer in Spanish so where is the great customer service for me! There was NONE! I will never come back to this location!! If I could leave a review without putting one star I would!!"

"Great place to get your vehicle parts at a good price! Jessie provides the best customer service! He goes above and beyond helping customers with all their needs. Will be definitely returning for future purchases at XL Parts."

"Excellent and professional customer service!!! I returned today to purchase another part for my vehicle and was served as usual very well. I will always return to purchase any parts I need and I highly recommend XL Parts!"