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Whataburger
11510 Pearland Parkway, Houston, Texas, United States
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About the Whataburger
Whataburger is a popular food institution located at 11510 Pearland Parkway in Houston, Texas, United States. Known for its delicious burgers and meal takeaway options, Whataburger also offers a unique collaboration with Staunch Traditional Outfitters for stylish merchandise. Fans of Fancy Ketchup can now show off their love for the iconic condiment with a cotton/poly blend shirt in athletic heather red. Additionally, Whataburger has partnered with YETI to create a 30-oz stainless steel Rambler® tumbler that resembles their drink cups, perfect for keeping beverages hot or cold while on the go. Visit Whataburger for a tasty meal and a chance to grab some exclusive merchandise.
Photos of Whataburger
11510 Pearland Pkwy, Houston, TX 77089, United States
Reviews of Whataburger
"Every time i go through the drive thru in the morning the service is VERY slow. I shouldn’t have to wait longer than 10 minutes on an order especially if the order is less than $10. I try to give them the benefit of doubt that maybe they’re short staffed but it keeps happening more than once. You guys have caused me to be late for work on one occasion. This is RIDICULOUS."
"Quality and customer service has fallen. The food quality used to be really good about a year and a half ago. They always mess up my order, I order a large and always get a regular sized order of fries."
"During my visit on 1/3/24, I encountered an exceptionally rude cashier named Joel A. When I requested extra condiments, and a fresh large fry. he displayed a hostile attitude, citing a policy of only allowing two per order. Joel A. not only cut me off when I tried to explain that I was willing to pay for additional packets but also exhibited disrespectful and rude behavior throughout the interaction. I would really like to know why he was so bothered. Also, the ongoing issue of unacceptable wait times, let me give you some context the last 2 times I was there I waited over 20 minutes for a simple order of fries. thats crazy. Again i ordered and asked for fresh fries and they were the most flaccid potatoes ive ever seen (pic is attached) In addition to the service problems, I have noticed a consistent shortage on product during my last visits in the past 30 days. So i dont understand why customers have to give yall grace and patience when you all cant do the same. Even when I requested two extra packets of freakin ketchup, I was abruptly cut off and not heard by the staff. He legit said 2 per order and walked to the back and never came back I am deeply dissatisfied with the service and overall experience at Whataburger Restaurant 1141, particularly this time due to Joel A.'s disrespectful behavior and my soggy, flacid, old fries. I would ask for a response but ive never got one when i have contacted you all before. I would suggest training the staff in customer service, but i think you all know that this is the worst location on planet earth, and maybe the galaxy. If you want fast service, quality food, amazing customer service.... ask yourself why are you at this location."
"This location is something else. While I used to enjoy the food more often, it’s difficult to make it as frequent when the line in the early hours doesn’t move. Fresh made > Fast food "
"Really disappointed with the quality that this Whataburger has to offer. On multiple occasions, my burger has just been so dry. I also had to reheat my fries because they were cold and stale by the time I got home. During this visit I ordered 10 minutes ahead through the app and still ended up waiting 20 mins in curbside for my food. I also asked for spicy ketchup, didn’t get any. No napkins either. It’s the little things that could make a difference but it’s obvious what the standards are of this location. I always tell myself I’m not going back and still do because the location is convenient, but the food is just not enjoyable. Won’t be coming back here. I have been going to all the fast food burger places in the area to compare which is best, and this place is easily at the bottom of the list in terms of taste and quality."
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