Chipotle Mexican Grill

"I frequent Chipotle quite a bit and different locations for that matter. On this particular day I was redeeming a double protein promo through the app. The line worker started off good, packing my bowl with a lot of lettuce, since I ask for lettuce first, but it all went downhill after that! I asked for double rice and the second scoop was so small compared to the first one, so I asked the worker for more rice. She rolled her eyes but proceeded to add another small scoop. I asked for no beans or vegetables to make room for the double protein. Up next, one scoop of carne asada. I ask for a second scoop and again she gives me a much smaller second scoop. I politely ask for more protein as I was wanting double. She gives me a fair scoop finally, but turns and tells the “manager” to charge me three scoops. I said no no, I requested double protein. The “manager” Jesrael Carreto. He proceeded to take half of the meat out and says now it’s double protein. I told him that was just the first scoop the lady put the first time. No way that was double protein. He gets loud and frustrated and starts holding the line up just to try and make a point. I told him don’t be stingy with the protein. He loudly and in front of everyone says, haven’t you heard of profit margin? Can’t give you extra meat for free. He was so rude! I replied that he wasn’t because I was paying for it. Finally I told him to just continue with my bowl and the regular amount of protein. The tomato’s in the pico must’ve been bad because they were discolored. This guy still had the nerve to charge me double protein because my reward was applied to this order. When I got to eat my bowl the meat was cold and dry for being carne asada. And this guy was making a big fuss over stale meat when I am a returning customer. Not sure who hired him or made him manager but I’ve never had this issue with any other location or this bad a customer service either. The customer is always right!"

"Go here pretty often and am generally pretty happy with it. Usually get a burrito which can mean it often ends up being kinda messy to eat due to the tortilla not wrapping around everything well. Today unfortunately while I was eating I noticed a piece of chicken was quite pink on the inside which was pretty worrying since it shouldn't be that color. Hopefully a one off but seeing some of the other reviews I suspect it happens somewhat often"

"Horrible Experience! I ordered 2 bowls one with chicken & chips and one with carne asada I didn’t get the chips for the chicken bowl & then for the Carne Asada I did not get the meat at all also the beans were not fully cooked they were hard enough for them to just split in half. This is the first time this happens to me I was on my lunch break and didn’t notice till I was at my office so I didn’t want to drive back but PLEASE ALWAYS DOUBLE CHECK YOUR FOOD"

"Love their burrito bowl. It's light, delicious, and the large quantity makes two times meals from one bowl. You can choose a sour cream sauce on the side which would make the burrito bowl somewhat gravy. This restaurant has a big seating area and a lot of parking lots. It gets busy, but still, you will get a place to sit. The staff are very helpful to suggest you if you have any questions."