Golden Chick,

12180 Bissonnet Street, Houston, TX 77099

"The lady with the short red/pink haircut is very rude. Rude at the drive thru, rude on the inside of the restaurant, and in my opinion aggressive towards the staff. Yesterday was my third visit at Golden Chick and I kid you not EVERY visit I have had to wait on my online order (placed for a specific pick up time) and EVERY TIME my order has been incorrect with missing items. Yesterday in particular, the lady I mentioned bagged my items and had an attitude when I came inside for it to be corrected (with "2" missing entrees). Unfortunate because the food is decent but the establishment will not get another red cent from me or my colleagues."

"Jasmine and Her team are freakin amazing! The new fries they have a HORRIBLE and I just gotta be honest. Thanks for helping me get over the fear of the previous mis management. I will definitely be back! I am a property manager and the area and love my chicken."

"The manager @ bissonnet location should be fired with the attitude she has. Floor slippery, bathroom dirty, the entire order was wrong and where is the wicked sauce on the sandwich. BTW where is Charles? He was the absolutely best manager at this location. Food and service was better when he was here."

"Ms. Rashonda was Heaven sent on my lunch break today, she was very nice and knowledgeable and really helped us save money but getting a group bundle meal… I really appreciate her"

"Nov. 9th I placed a mobile order, waited the correct time so they would have our order ready. We arrive & asked for our order. We wait a bit & the guy just hands us a bag with drinks & a bag of 5 meal boxes stuffed into one. He just closed the window & we had no choice but to assume everything was in the bag. I was going to pull back around because he only gave us 3 out of 4 drinks. Then I noticed I asked for unsweet tea for someone with diabetes yet he gave us sweet. I decided to check the food. We had four meals. Two were fried & we selected 3 thighs each on the app. We got one thigh and two legs in each. The other meal was the golden roast & I selected the upcharge for two breasts instead of one & a wing. Yet I got a wing still because they thought I picked a fried breast on the side. That plate of roast chicken had the side of green beans all over the chicken & plate. Even after fixing the breast plate we still only got bad pieces that were pretty much just bones. Every single bread roll was twisted or flattened out. I go to the window & didn't even know where to start. I tell the guy I'm not trying to be rude but there are alot of things wrong. He states he didn't make the food so he asks if I want to talk to the manager. The manager comes out, I explain how we didn't ask for legs. He says if I want all thighs then I would have to wait. I selected thighs for a reason on the app so yes please. He made it seem like they didn't feel like customizing the order how I selected it on the app. Why would he tell me I need to wait if I want thighs when that is the reason why I went to pick up my food at the time the app suggested. I cannot believe they made the food how they felt like it, and not once did they apologize for the inconvenience. On top of it they looked bothered in fixing our order which only made us worry about them doing dirty things to the food they fixed. Every single plate except the tender one was wrong. I would have been so shocked to get home to my family with all the food wrong if I hadn't checked. Theres several people working with hardly any other customers yet none took the time to make it right the first time. We used to visit when the location was new but now after seeing the way the employees don't care to do things right, we don't think there's any hope of a good experience again. I wish there was a better team that provided correct service."