D3S SERVICE 32702 Walnut Creek Road, Magnolia, TX 77355

"I would never deal with this company if it was up to me. They are the vendor that Samsung sends for warranty requests. I firmly believe that their first step is to gaslight the customer and say that everything is fine. We experienced this with a broken ice maker and now a washer. The technician didn't remove the cover or try to troubleshoot anything on first visit for either appliance. The technician refused to wait for a cycle to run to see if the appliance worked. I ran the cycle and guess what: it didn't work."

"Our LG refrigerator stopped cooling end of November 2023. We called a local repairman, who said we needed a new compressor that needed to be ordered through LG since it was recalled and would be replaced for free through LG. Long story short, after dealing with a very slow and incompetent local repairman, our fridge was STILL not fixed after a month and a half. We requested a new repairman through LG, and they assigned D3S to our job. Within two days, Jason from D3S was at my door to reassess the fridge. He agreed a new compressor was needed, along with a few other parts. He said parts from LG would take about 10 days. I called D3S around the 14 days mark (figured weekends were not included), and they answered my call promptly and courteously. They told me the parts had arrived that day and they already had me on the schedule for delivery and install. Jason came with the parts on the schedule time frame. He was extremely knowledgeable and completed the job as expected. He was very pleasant to talk with, and even texted me a few hours later to verify the fridge was cooling with the new compressor. After dealing with the 2 incompetent local repairmen we used prior to D3S and it took over 1.5 months with no resolution, we were extremely pleased with the promptness and outcome of D3S."

"It has been over a month since the first technician came out to diagnose the issue with our oven. They lost the part in their warehouse and had to re-order it and then they also called in sick twice. Who knows when our oven will get fixed! I should have had much lower expectations. Sorry guys, D3S is a bottleneck if you are wanting any quick turnaround. Wish I could write a good review."

"PLEASE BEWARE We were referred to D3S Services by our Appliance Company for warranty repair. D3S sent a technician out to repair our wall Microwave / Oven combo unit on 11-27-23. They damaged our new cabinetry that we just had installed this summer trying to repair our appliance. They then told us to get an estimate to fix the cabinetry and to send them the estimate. When we sent them the estimate, they told us that their technician would need 24 hours to decide whether he would pay out of pocket or claim it on his insurance. When I asked why they would not take care of it, they indicated that they hire third party contractors to do their repairs and that they would be responsible for the damage that was done to our home. When I emailed D3S today letting them know that it had now been 10 days with nothing resolved and that we needed direction by the next day from D3S or we would have to look at other avenues to get this resolved. Their owner Scott K almost immediately called me and said he would not resolve the problems since we mentioned that we may have to look at what we needed to do from a legal standpoint. Then the owner Scott said that he would turn it over to their insurance and it would take the insurance company 30-60 days to contact us. When I asked him who his insurance company was so I could call and make a claim he said he did not know who his insurance company was. So, since D3S Services came out to fix our appliance on 11-27-23, we still do not have a working appliance, we have $2,600 worth of damages done to our brand-new cabinetry and the owner did not even once apologized for our inconvenience and home being damaged. If you have a choice to choose who does your repair, I would be very cautious using this company. If your appliance company indicates you need to use them for warranty purposes I would let them know that D3S Service is not an option. The owner Scott was rude and seemed not to care whatsoever. He did mention that he has 7 other businesses he has to run which has nothing to do with the damages to our home with the contractor he hired to repair our appliance. All we wanted was our Microwave / Oven combo fixed and this is what we got in return from D3S Services. Update 12-15-23 one week later. D3S Services insurance carrier has not responded to our inquiry of filing a claim for the damage D3S Service representatives did to our new cabinetry.,"

"Where to start? The technician was an hour late. He spent most of his time there on his phone— which was not very long btw. He refused to do any other work claiming the plug didn’t have enough voltage and required we have an electrician come verify the plugs had sufficient voltage- which we did at our expense. As we told them this new machine had been working fine where it was plugged until now. Nonetheless, we complied. I called the next day to schedule the next service. They hung up. I called back and was told the supervisor had to approve the service call. So, I asked when would the supervisor be in- they did not know. I said I would call back after lunch. And again, I was hung up on. I called back. I was told the supervisor said they would not come back out! I told them we went to considerable expense to do as they requested, then sent photos of the electricians meter showing there was nothing wrong with any of the plugs, and provided the electrician’s phone number so D3S’s manager could speak directly with the electrician. Two days have gone by. No call back from the manager. No response to my text with the photos. Absolutely NO customer service. Rude, unprofessional people. Wasted more time writing this review, but wanted to let the public know what they are dealing with if they choose to call this place. Zero or negative stars is what they deserve, but only can give one here. LG referred them. I have reported them to LG. NEXT the BBB!"