Sears Appliance Repair 821 U.S. 90 Alternate, Richmond, TX 77406

"He was very professional but did not have parts for repair on my ice maker & water supply. Said he would call in for info. I received the parts on 1/25 & notified Choice Home.. I have called every day asking for appointment schedule. All I have gotten that service order will be sent to Sears. Still no repair & information. I have been unable to reach a supervisor or someone to resolve this issue. I am very frustrated with lack of service & information, my claim was started on 1/19/24. This is worst service I have ever had. Will not be renewing my service contract"

"Said the machine was fixed we put in one load and started doing an exact same thing. It did before not fixed told me he leveled the machine he did not tell me he had to download software he did not very unhappy with his technician very hard to understand part for delivered to me that he did not install. Some Were and some were not"

"The service technician, Charles B was the greatest! He took his time getting my washer fixed and the dryer cleaned up. His patience and cleanliness was outstanding. Thank you Charles and Sears"

"After two weeks still waiting on part to repair my icemaker! Three different appointments - three different repair men. Last one said part had been delivered I explain it has not. Keep calling Choice and they reply give it 24 hours. I paid my deductible $75.00 two and a half weeks ago. Still waiting. Disappointed customer!"

"My Kenmore washer latch component needed replacement. Sears Customer Service provided me an average cost estimate of $250 for a washer repair, depending on the issue. The tech arrived on time and took 15 minutes to diagnose the issue and switch out the the part. He lingered around for a while afterward and then presented me the bill which was $115 for the part and a whopping $279 for labor, which is outrageous. Another repair company contacted me too late with an estimate of $225 total for the part and labor. To Sear’s credit, they said they will review the charges and possibly issue me a partial refund. If they follow through, I will update this review to show a more positive rating."