The Home Depot 1111 North Fry Road, Katy, TX 77449

"My hubby and I rented a pallet jack. A young man (Damian) was so very helpful and polite. He was the only employee at the counter and there were 4-5 folks waiting in line. He never got flustered as the line was growing. I do believe his demeanor resulted in those waiting to remain patient. I’ve experienced very good service in previous visits to store 0534 and I will say his service stood out. I hope management will recognize him and his contribution to your store. Dora Parson"

"I rented a flatbed truck with a ramp from Home Depot, but when I tried to use the ramp, it was locked. I contacted the rental company and they told me that the ramp was not available for the flatbed truck. This was not mentioned anywhere when I made the reservation. I had to return the truck without using it, and they still charged me the full amount. They refused to refund me or offer any compensation. This is unacceptable and unprofessional. I do not recommend renting from Home Depot. They have poor customer service and misleading advertising."

"Visited their to get a new charger for my car vacuum. I was greeted and helped by the most awesome store manager. And got a great deal on the item. I was impressed because I don't shop at Home Depot. I guess I'm a new customer now I appreciated him taking his time to show me exactly where to find the item. Now that's first-class customer service."

"September 9 Home Depot I purchased these black rocks at the end of August in 4 separate orders. In the first order, I ordered 70 bags in which I returned 14 bags because the color of the rocks were off. When i returned the rocks, I purchased another 20 bags in store. After that I ordered 30 more bags for pick up via 2 orders. All transactions were associated with the Home Depot in Katy Fry/I-10. The landscapers had placed the rocks in the flowerbed and pathway. Less than 2 weeks later the color started to change. It was no longer a polished black, it was a gray/white. I called home depot customer service and they directed me to speak with the store so that we could find a solution. I spoke to Giovanni at the customer service desk at Home Depot in Katy Fry/I-10. He told me that other customers had a similar situation with the same manufacturer rocks and i could bring it in for a refund. I let him know that I didn’t have the original bags they were in since I got the landscaping done outside my home and that they were a mixture of 2 different brand rocks. He assured me it wasn’t an issue that I could bring the rocks in in something else and I could still get the refund. I had to call the same guys who did the landscaping to come pick up the rocks to take to the Home Depot. This labor cost an extra $600 to remove the rocks, bag them, and then to take it to Home Depot. I had made sure to ask Giovanni what time he would be at the store so that I could complete the return smoothly. The next day on September 9, 2023, Once I arrived with the landscapers and rocks to Home Depot, Giovanni, another Home Depot employee and the landscapers started to unload the rocks from the truck. One of the store managers came out and she started to say that there was a misunderstanding and that since the rocks were not in the original bags, I couldn’t return the rocks nor get a refund. I explained to her that I had already spoken to Giovanni the day prior and confirmed the details of the return. Giovanni even said to his manager that he got approval from the other manager. This store manager then called the other manager to confirm this. When the 2nd manager came forward, he exclaimed that he didn’t approve for this return and denied Giovanni’s words. The 2nd manager ignored his employee and myself, passed a racial comment and left me to deal with Giovanni. As soon as the manager saw my name on the account with Home Depot, he changed his attitude towards my situation. He even started racially targeting the 2 Hispanic landscapers that I had hired to remove the rocks and bring to Home Depot suggesting that they were the ones who messed the rocks. He was shouting unnecessarily and creating a scene in front of all of Home Depot customers and employees. He said “I’m leaving the store in 5 minutes. No one is gonna do anything and you go deal with Giovanni.” I told the manager: “ what do you want me to do with your employee when you don’t want him to do anything and he can’t return it even though it was guaranteed the day before. At the end of the day, I had to pay $600 for the labor of putting the rocks into black bags to bring to the store and then another $200 to bring it back to my house after I was denied the return. Who’s going to reimburse me for the money I had to spend? Home Depot didn’t stick to their words. Once I was guaranteed a return, it should have been done. On Monday September 11, 2023, I will be contacting my lawyer to figure out my next steps. I already notified my family and friends of the situation with Home Depot. They all decided to cancel their company accounts with Home Depot and will work with Lowes instead. I will contact my local Asian community Center and notify them of the situation. And will suggest to them that we must boycott Home Depot because Home Depot doesn’t stick to their words. They hire racist white people ( not all white people are racist) and expect coloured people to buy and spend their near earned money."