Best Buy

"Salesman was knowledgeable but touchy, standing close, and calling me nicknames. It was likely a cultural difference but still made me uncomfortable as a customer. I was also signed up for a membership that was not expressed properly. I was told it was a warranty not a Best Buy membership. I ended up going to another location that cancelled it for me and got me the device I was looking for."

"Night and day treatment San Marcos Best Buy was a wonderful experience. We immediately had Luis help us and answer our tv questions, we highly recommend asking for him."

"It had been a while since I had been to Best Buy. I walked in and was not greeted by the staff at the entrance like I was used to when going there. I spent about 25 minutes there. They did not have what I needed. Options for other accessories I was looking for were out of stock. I was not spoken to by a staff member once. I did see an employee bring someone else to a section where I was as he helped them find what they were looking for. But, he did not check on me I don't plan to return anytime soon."

"For January 3rd, 2024 at 3:15 pm. I found a good deal on a tv so I ordered one for curbside pickup. Said it was ready within 30 minutes of me placing an order, great! I headed over, parked in a spot and hit the “I’m at the store” button for the curbside pickup and waited. And waited. And waited. And waited. After 45 minutes or so, I figured maybe they were a little busy even though the parking lot wasn’t basically empty. No problem, I changed the order pickup from Curbside to In Store. Headed inside to grab my order, saw the store was pretty much empty. Okay, maybe they’re understaffed which is understandable. I headed to the order pickup counter and waited in the order pick up line. There’s two separate lines for Checkout and Order pickup, and there was one person in the Checkout line. The girl helped him first since he was there first, totally fine. Then another person came after and she helped them instead. Then more people came to check out and for some reason, the girl was checking them out instead of even though I was waiting in line first. So once again, I waited. And waited. And waited. After wasting another 30 minutes of my time, another employee, Magic finally came and helped me get my order. It would make sense to help those who came in order but I guess not. Thanks for wasting an hour and a half of my time."

"The greeters are nice, the checkout is hit or miss. I got an email that said in store delivery was delayed, I called customer care, they said it was in the store. The person attending was very short and refused to check if it was even on the rack let alone the back. When I came in the second time the service was much better but I literally drove 60 miles to pick up my laptop so that left a sour taste in my mouth. If porch piracy wasn't a big concern for me, I would just have it delivered to my house and avoid that person at the checkout."