Bistro Thai 303 Memorial City Way, Houston, TX 77024

"I am writing to share my recent experience at your food stall, which left me feeling quite disappointed. I am a regular customer at your establishment and have always enjoyed your offerings. However, during my visit today, I encountered a situation that has given me pause. As I approached your stall, a woman offered me a sample, which I gladly accepted. When I expressed interest in trying a different item before making a purchase, I was met with rudeness by one of your staff members. The response I received, "Come back when you are going to buy something," was quite surprising and off-putting. I understand the importance of customer service and the significance of creating a welcoming environment for patrons. Unfortunately, this encounter has left a negative impression on me, and I have reservations about returning to your stall in the future. I value the quality of your products and have enjoyed them in the past. However, exceptional customer service is equally important to me. I hope that this feedback serves as an opportunity for reflection and improvement within your team."

"Was walking around the mall and they offered us samples. I usually go to Master Wok but I decided to give them a try. We tried 2 samples which were the chicken teriyaki and pepper chicken, while we were approaching the orange chicken sample, the Hispanic guy took the plate and yanked it away. I thought he was refilling it. NO he would NOT LET US TRY IT. he said “NOT EVERYTHING IS FREE” needless to say I will NEVER EVER buy anything here EVER in the future. Samples are meant to be tried. So rude and disrespectful. If I were the owner and I knew this, I wouldn’t tolerate this kind of behaviors."

"Avoid!! Atmosphere is good but food is horrible. Just the restaurant name is Thai but food isn’t. Ordered veg tofu fried rice and there was no tofu at all. When asked at the counter they gave me a small bowl of tofu and it was like they took the leftover tofu from refrigerator and just gave it. Didn’t even bother to heat it or add some sauces. Bad experience and bad food as well. Food was way too oily as well. Avoid if you do not want to waste your money!"

"When I don’t know what I want to eat, I usually find myself at the food court in the mall. I was very disappointed with today’s choice, Bistro Thai. I got the meal with one entree, one side, added a spring roll and a drink. $14.63 for total yuck! The pepper chicken had some flavor, but it was sitting in grease. My stomach turns just thinking about it. The rice had absolutely no taste and the spring roll was mushy, not crispy. I’ve had my share of bad Asian food, but this… this was bad, bad. I wasn’t expecting fireworks at a food court, but this was so subpar, I am surprised they still have a space to rent. In top of it, the guy didn’t give me napkins in my bag, so I had to walk to the nearest spot leaving my food and ask for napkins. Hind sight, I should have totally left the food and gone back to work. The presentation is what got me. The sneeze guard windows were all very clean, the food itself looked good and I was impressed with their friendliness. That’s where it all ended. That was their only good to offer. When you pay, the machine has one of those tip requesting messages on the screen. I typically don’t do tips for this type of service; dollars that it, but I do have a tip for them now: use some spices, crisp up the spring rolls and enough with the grease already. I believe in giving grace, but I will not return for a second try. It was that bad. Ended up wasting money since most of my lunch went into the trash after seeing all the grease. Gross!"