Popeyes Louisiana Kitchen

"First in line......Waited almost 15 minutes for room temperature tenders. (Lamp heated) No fork no spoon. Good customer service doesn't exist at this location."

"Tonight was the second time we have gone to this location an hour before closing, tonight it was an hour and a half from closing, and again they said they didn't have any nuggets. I would believe that, if before these two instances they said it was going to be 10 minutes to cook some. I get the feeling they just don't want to serve people. And before these instances we got the tenders but they were all fry badder and very little chicken. That is why we switched to the nuggets the last few times. But now we just won't go there anymore. Burger King has much better service, and it's less than 50 yards away. Don't let this place waste your time."

"I used to really enjoy Popeyes but the service continues to decline regardless of the location. I went through the drive through in the middle of the day, told to pull over & wait 5 minutes for nuggets. 10 minutes later, had to go in & get my food. Got home no later than 5 minutes & all my food was cold..."

"my experience at Popeyes #11215 on 11855 Wilcrest Dr, Houston, TX 77031, left such a poor taste in my mouth—literally and figuratively—that I feel compelled to share. I ordered a 12-piece combo of honey BBQ and signature hot wings, excited for the rush of flavor Popeyes usually delivers. Imagine my dismay when I received wings that looked as though they'd been completely forgotten in the seasoning department! The "honey BBQ" and "signature hot" wings were barely distinguishable from plain, unadorned chicken. This, unfortunately, was a complete disgrace to what one would expect from a place that boasts its flavorful offerings. If Popeyes is going to advertise flavored wings, they should at least have the courtesy to ensure the product matches the description. Customers come in anticipating that signature kick and sweetness that should accompany such an order—but what I got was a bland, uninspiring meal that missed the mark entirely. To compound my disappointment, service was no salvage to the lackluster meal. Upon arrival to pick up my order, I was kept waiting for a good 10 minutes, not because the restaurant was crowded with patrons or bustling with activity, but because one lonely employee was tasked with manning both the drive-thru and the front counter. This speaks volumes about the management's consideration for customer service and employee workload. A popular chain like Popeyes ought to have standards that prevent such experiences from occurring. It's not merely about the wait or the unseasoned wings; it's about the entire concept of quality service and product consistency that customers expect and deserve. Especially in a city with countless dining options, one bad experience can be enough to lose a customer permanently. Sadly, I cannot in good conscience recommend this location to others. Until they address these glaring issues of quality control and customer service, I advise potential patrons to temper their expectations or seek out another establishment that more consistently lives up to its reputation."

"I paid a extra side Rice and beans I opened and started mixing it and I realized it's half full. That is the last time I go there it happens a lot. Look at your food before leaving and ask to put the right amount. We are paying not asking for free!!!! Nothing is free and if we are paying we need to get the right portion!!!"