Pilot Travel Center 14555 Interstate 35 Access Road, Von Ormy, TX 78073

"Parking is decent but trying get a shower was all but impossible, got here at 10:00 am no showers available, went to sleep woke up still had 5 people waiting I guess all showers were either dirty or occupied but the attendant was in the drivers lounge sitting and looking at his phone. I’ll park but hell if I’m going wait for a shower. By the way it’s an hour wait for the showers right now."

"Checked the app while I was on my way here and it says there are 12 showers available, no waiting. I got here and checked it again after I parked. Paid for the shower and found out it there was a line. Had to wait an hour. This was in the middle of an 1800 mile load with 45 hours to deadline. Not coming back to this one again."

"Absolutely the worst Pilot. Staff needs training in professionalism and customer service. No one wants to clean the showers. There are drivers waiting over an hour for showers to be cleaned. Restrooms have no paper towels and no soap. The store is messy and dirty. Zero management. Cashier yelling and extremely rude to guest. SMH!"

"This is a nice, well maintained Pilot. Everyone is friendly and helpful. The lot is well setup and easy for parking. The showers are clean and roomy with great water pressure and plenty of hot water. I think it's a little past due for replacing some towels though."

"Great all around traveler's stop. Great customer service and neatly kept clean. Don't forget the Cinnabones bakery inside the PilotJ...."