Brookshire Car Care,

911 Gresham Avenue, Brookshire, TX 77423

"I took my car in for a routine oil change. Service was good, and I left the shop happy until later in the day when I heard a loud rumbling sound coming from under the car. I continued to drive the car for the remainder of the day. When I got home and parked the car, I took a look to find that the large flat plastic / felt piece that covers the underside of the engine had dropped down and was dragging the ground. Therefore, I parked the car until I had a chance to take it back to the shop. About a week later I returned the car to the shop and explained what had happened. After examining the car, the mechanics told me that several of the clips / pins that hold the undercarriage protection in place were missing and that the piece was severely damaged. I expressed my concerns that it was likely the fault of the shop that the piece had fallen in the first place. It hadn't fallen in the 9 years and 160,000 miles prior to taking it to Brookshire Care Care, only after. The best they offered was for me to buy a new part "at cost". I declined since I feel that I shouldn't have to pay anything for their mistake. Their fix was to then tie strap the piece back to my car. I get in the car and start driving home only to see my check engine light was freshly lit. So, I immediately return to the shop and explain that my check engine light is now on. The gentlemen at the front desk laughed and said, it has to be a coincidence.... that they didn't even open the hood. So they run a diagnostic check and find out it's an oxygen sensor and send me on my way. No offer to have a look, fix it.... absolutely nothing. I will not return and will do my best to make sure my friends and family do not visit."

"Been coming here for the last couple of years. This team has provided me with the best experiences I have ever had with a mechanic!!! The whole crew is professional, polite and above all, trustworthy! I will continue to use them for my vehicle needs."

"They did an outstanding job with repairs and maintenance to one of our fleet vehicles. They were even helpful with linking us up with a spectacular body shop to fix additional needs. They went above and beyond and will be our go to for all maintenance needs in the future. Great team they have over there. Check them out you won't regret it!"

"Always do a great job with fair and honest pricing. The staff has great customer service and very knowledgeable. We take our vehicles here all the time and they do reliable excellent eork."

"The work on my Mercedes was excellent! Feels so smooth driving it. The customer service was also phenomenal, especially from Darren & Luis! I appreciate the work and service you all provided. Will definitely be back again and am referring others to your location as well. I was very satisfied with my experience. 10/10 ⭐️"