Firestone Complete Auto Care 611 Harmon Drive, Randolph Air Force Base, TX 78150

"I have had issues with repair shops in the past and tire companies not honoring warranties on tires less then 60 days old. I resorted to my son who is a mechanic in the military to work on my vehicles when he is home on leave so the cars are maintained. When he is not I use Firestone, because of the courtesy checks provided and what I do believe are honest recommendations for repairs. Also you do stand behind your work, products you sell and honor your warranty; I will be replacing my next sets off tires with you (I have 6 cars at home). Thank you, you have a customer for life."

"Kevin explained in detail all the questions I had concerning tires. The location is next to the fuel station and Exchange, so you walk instead of waiting in Firestone’s area, not comfortable to sit. But overall service is great they just need a better waiting area."

"Unfortunately I am not able to rate this location for its only accessible to military clearance only. I had an appointment scheduled in this location by the calling center but they did not make me aware that it’s only military access. This created a major inconvenience because the vehicle that I need repair was being towed to this location. Now I have to pay more money to tow it elsewhere. For this reason, please make aware of all and any other locations that are restricted access only to save the customers time and money."

"I came for a brake inspection in late October and was told I had zero issues although I felt something was wrong. I was told I had excellent brakes and there was no cause for concern. Fast forward to end of December, I’m out over $600 for brakes because the previous mechanic missed that they were defective. Frustrated but had no choice but to pay. The apology was appreciated, but consistent competency is what I hope comes out of this."

"This store was amazing. Our car was done ahead of schedule and the alignment work was challenging, but not for these guys!!!! I've been tithe other "big discount tire" place and I will never go anywhere but this Firestone location. The crew and desk service was fast and friendly the price was fair and it was done right!!!! Before they promised it would be. Thank you Firestone complete auto care. We will be back!!!!"