Starbucks

"I was starting to like this Starbees location but after a few unpleasant customer service experiences I decided that wasn’t all that good. 1) I work night shift, I come here almost every night to get a Shaken Espresso and blonde roast coffee drink. One night, I came to the drive thru and was denied the blonde roast espresso drink. The girl said that they stop serving the blonde roast espresso after a certain hour and I asked another worker another day, they had served it all day. Not sure which is true but it should be served all day til 10p. *Noted that it has more caffeine due to it being blonde roast. 2) Another drive thru rep, just stared at me the whole time. Her eyes were so emotionless. Maybe she was having a bad day, I have no idea. But if that was the case, you shouldn’t be doing drive thru. No body needs ojo."

"It’s aggravating when you order ahead and they serve every person in the drive through before making your order. I would have had my order 11 minutes sooner if I didn’t order online ahead of time. Also, even though it was rush-hour, they had five employees and only one was making coffee. Everyone else was doing busy work instead of actually helping the customers."

"Update: Giving this location a second chance, but encountered delays again. The app estimated a 7:44 am pick-up; I left at 7:55 am. Asked the manager about app vs in-person orders, no clear response. One of the managers is taking this personal. Observing others leave quickly adds to the frustration. Concerns raised about potential racial bias; my order was only 4 cake pops. recommend checking previous negative comments for context. In my experience, the service was disappointing. Despite ordering a basic birthday cake pop and a lunch box through the app, I waited around 30 minutes, noticing others who ordered after me receiving their orders sooner. The staff did not apologize, and I couldn't help but feel overlooked. This experience left me with the impression of possible discrimination based on my name."