Whataburger,

27002 Farm to Market 1093, Richmond, TX 77406, United States

"I placed an online order to pickup through the drive thru…no one would answer the drive thru so had to walk in to get my order. I ordered it 15 minutes before hand to make sure it was ready because I was in a hurry. Still had to wait. The employee was rude and not helpful even when I had to go inside to get my order. Will go to a closer one next time."

"Ridiculous wait time, seriously. I placed an order online and had my husband pickup and they took over 25 minutes. I even called and the employee was just incompetent. Nobody should have to wait that long! Do better!"

"The place is mismanaged and mainly with competition like raisin canes, chikfila etc there is lot to improve. For a fast food place they took couldn’t deliver my order even after 24 minutes and I told them I wanted to cancel after indifferent attitude from one of their young employees. I cancelled my order and One of their senior sincere employee came and cancelled, agreed it’s their fault and gave partial order for free. This location should take a leaf out of competition and improve their operations management and keep order delivery under 5-7 minutes."

"This location has horrible Customer Service skills and they are very disrespectful. I tried to contact them 3 times just to explain to them my order was wrong and I would like it fixed. I was hung up on 3 times! The reason they were hanging up on me is because I asked the first two calls who was i speaking with, but they refused to give their name. The last call they picked up the phone and hung up in my face!! I honestly couldn’t believe it!!! I didn’t get mad or go back the franchise and throw my food across the counter!! I respectfully called the Corporate Office and reported how unprofessional this location has been! Hopefully coaching will be provided and they educate the employees on how important Customer Service is! I myself am a Supervisor over Customer Service at a very large corporations. If you don’t like your job please find another one."

"This place is too poorly equipped to handle the amount of customers they get at ANY HOUR. I ordered the chili cheese burger and received a burger with no chili, which I only realized after getting home. This was on top of waiting half an hour for my order and them almost sending me off without the burger in the first place. I understand that they have a heavy load to deal with but this is a common occurrence at all hours on all days, and has been going on for years."