Starbucks 2900 West Anderson Lane, Austin, TX 78757

"I just had one of the most profoundly disturbing customer service experiences in recent years. For context, I live across the street from this location and walk here occasionally. I’m out of coffee at home so decided to walk across the street for coffee today. Upon arriving, the lobby is closed, but they are serving guests at the side door - no big deal. Attempt to place my order at the door but am told it has to be done via the app… which is a bit odd that I’m talking to a human but they need me to tell them the order in a phone app. I pull out the app and try to place the order. This location is down in the app, so not able to take orders. However, the drive thru line is moving appropriately so I know at least some of their machines are working. My obvious next request is to just have them take my order and pay using the working terminal at the drive through window. The manager tells the nice gentleman helping me that this isn’t allowed then comes over to the side door I’m standing at and very condescendingly tells me, “you need to get in the drive thru like everyone else and if you don’t want to do that you can find one of our many other locations to choose from.” I’m a very easy going and honestly gentle person, so know that I was not being hostile or confrontational (although looking back perhaps I should have been more so…). At this point, I again asked if she could just take my order and pay for it at the working terminal. She got very rude and nasty towards me and told me to go somewhere else then asked if there’s anything else she could do to help me. Again, in that power-hungry managerial condescending tone that we’ve all heard in customer service. I chose to leave. Did not get her name, but she was about 5’4” dark black hair and not thin. She was probably having a rough morning and saw me as some sort of threat and decided to take frustrations out on me. Moving forward, let’s do better to treat all of our guests with respect and go the extra mile. Even if that means doing things that are less convenient. Such as, in this case, taking an order and running a credit card at a terminal 15ft away instead of one directly in front of you. I will do my best to avoid going to this location in the future. Fortunately, I’ll be moving slightly further away in a few weeks so this shouldn’t be a problem."

"OK first experience with this Starbuck so all locations, Starbucks can do refill cap coffee right and usually to walk in to refill my coffee cup . and I did and the cashier on Starbucks she act very rude with me and then she not explain to me I have to use app or I have to pay 50 Cent so I have to walk to my my car and then come back to her. She told me oh you have to use the app so I told her OK I’m gonna come back twice to get my coffee and then she told me yes I’m sorry but she act very rude. I mean that’s making me so so angry I never came back to this location"

"This Starbucks had everything all Starbucks have, so it was normal. I got the strawberry refresher drink, and mixed Lemonade in it, it's tasty! I also got a slice of lemon cake and warm chocolate chip cookies. Love it!"