Firestone Complete Auto Care

"Engine light was on. Needed to get state inspection. Made an appointment at 10am. My car was not even pulled into the garage for an hour. Techs couldn’t figure out why there was a code coming up for my battery. Bought a new battery and spark plugs as recommended. $800 and 4 hours later and am still not able to get a state inspection. Poor communication. Poorly managed shop. Was a mistake to go there."

"Today was the third time I had to go home without my oil change and rotation. Store manager, Matthew Gonzales, doesn't care about his customers and their needs. I had to be calling them to make sure the job was done and I called on friday to make sure they were going to be able to attend me today and I was sent home because he cancel my appointment. I was a customer for firestone for 10 years, now I'm taking my business somewhere else. Especially this location, they need new management who cares about their customers."

"I have been going to Firestone for years and I am now going to discount tire. I had to come in 4 times to get a tire patched over a month time span and each time they would call and say it’s fixed and ready to go. I even took it back 2 times in one day and it didn’t even seem that they moved my truck the second time. My tire is still not fixed. I feel like since I opted out of using the warranty, which didn’t cover half the cost of new tires, they didn’t do everything they could to patch the tire even though I have road hazard on the warranty. My wife or I am stuck in the cold in the mornings airing up the tire every day because the patch couldn’t be done correctly. They also never mentioned if it couldn’t be fixed because it is in the sidewall or some other reason. Great office staff, not great technicians."

"On a trip visiting family we came in at 3:30PM on Friday with a Ford Escape that would hardly run. We were needing to leave as early as possible Saturday to drive the 8 hours back home. Todd and Josiah made sure it was diagnosed and the part ordered so it could be replaced Saturday morning. The part the supplier sent turned out to be the wrong one, they hurriedly sourced it from a dealer, sent a runner to get it and we were on the road by 1:30PM on Saturday. Looking here at some reviews it appears that people forget these guys are real people, they went above and beyond for me and I wanted to give them the props they deserve. Thanks very much guys!"

"Great Staff. The managers Joe & Robert were very helpful Pro Tip: go online and book your appointment instead of walking in. I get all my tires here as the prices are competitive and the tire protection plans are worth it!"