KFC 2170 Farm to Market Road 407, Highland Village, TX 75077

"I went through the drive thru at this location 2 days ago and noticed later on my receipt an unauthorized charge to the KFC Foundation. I did not approve this charge to my card and it was added to my total bill unknowingly. I was not told or asked about it. At the very least I should be asked if I approve this charge. If you are not given approval to charge a customers card it is also called stealing. Customers beware that they are charging this to your card with your food purchase."

"They gave me food that was 3 days old! The chicken was hard and dry! Biscuits was hard, too! I had them remake the Biscuits because I only checked that before leaving! Would have never thought I had to check chicken, too! My elderly mother was so upset because she eats KFC 4 to 5 times a week in AR. She is here visiting for holidays, and her first experience eating KFC IN TX was very embarrassing to me and disappointed! WORST CHICKEN EVER IN THIS UPSCALE NEIGHBORHOOD!"

"Delivery service was separate and terrible. I had to go pickup my order since the delivery service delivered the wrong order to my door. The manager was amazing in replacing my order while she was being inundated with other orders."

"So this KFC (and also Taco Bell) is not like any other I’ve been to. They consistently meet by high expectations as a restaurant owner myself I tend to be quick at pointing out problems. Here I can’t, only thing slightly negative I would say is not open all night or at least later as I would patronize even more. The store manager Gerard is spot on customer service centric attitude and the food quality and temperatures are perfect. Every other KFC I go to the gravy is the consistency of water and instantly falls off the mashed potatoes- here absolutely not. They spend the extra 5 cents in ingredients and make it right. Perfect consistency and thickness and taste wonderful. And I’ve never got chicken that tasted like it was out of a warmer, which means they hold their food appropriately timed. Their Taco Bell side is also great, especially the new Grilled Cheese Shredded Beef Taco. Please keep up the astonishing work and I’ll stay a long term customer!"

"Clean and cozy place to go. Not crowded so visitors may have enough time to stay. Items are various as promoted as advertised but mediocre quality especially fried chickens. Good thing is good size compared to price."