McDonald's,

7409 North FM 620, Austin, TX 78726

"Absolutely love this McDonald's near me! It's such a prime spot and never gets too crowded, which is a huge plus. The lady who handles the curbside pickup is just the sweetest. She always has a bag with her packed with all the condiments and utensils you could need. It's those little touches of kindness that make a big difference."

"Got ****food poisoning**** from a Sausage McGriddle with a round egg and cheese on Jan 10th around 10am. I eat at McDonald's maybe 2 times a year and this is the only dish I order (it's just so yummy). I noticed the round egg wasn't fully cooked and a little runny. Crazy thing is that the runny yolk made the dish yummy (I love over easy eggs etc). But never ever has McDonald's served me a runny round egg. Their standard practice is a fully cooked round egg. So I'm assuming it is from the runny yolk that I got sick. However, with that said, everyone knows most food poisoning from restaurants is from employees not washing their hands. The two employees I engaged (drive through window 1 then 2) we're both very kind and professional, but clearly immigrants with broken English. I add this info because maybe they don't understand US laws and why we have such high food safety policies & procedures such as washing hands after peeing & pooping etc. I am so sick with nausea and diarrhea that I've decided to never trust a McDonald's again. I'm retiring my twice a year McGriddle adventures. Dear local manager, retrain your employees on hand washing. 20 seconds minimum with warm water and soap. I should not have had this experience."

"Got two outta three burgers wrong but it happens. However it was a very friendly atmosphere, clean and inviting! They were happy to see me kinda feeling, I love that, especially these days!"

"Once this location told me they didn't have my online order and asked me to pull forward and once it showed up in their system they would bring it to me. After an hour of waiting I went to ask and they told me they still didn't have it and I must have not completed the order on my end. After showing them the confirmation email, my order history, and my bank account showing the withdrawal one of their employees spotted a bag on the table and handed me my hour old cold food without even apologizing."

"I freqent this McDonald weekly for my kids. They get our order wrong 4/5 times. They have told me to pull up to the 3rd window and have forgotten about bringing our food to us twice. I have had to drive around and also go inside. I've watched customers go inside to get their correct order after they got the wrong food while waiting in the parking spots for online ordering. Someone at McDonald's Corp. needs to seriously re-train these employees."