On The Border Mexican Grill & Cantina

"Whatever you do do not order them through Uber eats. I ordered some queso and some Birria tacos and the tacos were old and still like they've been sitting all day, the side she's every sales for $1.99 was literally a tablespoon of heart dehydrated cheese that was completely uneditable because it was hard like he's been sitting in the pot all day, the refried beans had a good taste but they were definitely cold almost like they were fresh out of the refrigerator and I had to reheat them, and the rice was good but the rights of the side dish so why is that better than tacos and the cheese? Now if I go up there and add ghetto it'll be a problem since they want to play with people's money, and if I do ever decide to order from them again and they pull this again I promise you I will go there and make a scene. By the way this picture that I posted is what the The queso looks like before I even ate it, I actually didn't eat it because it's not even full all the way. it is literally rock hard as if it's been sitting in this cup all day."

"Certainly!I recently dined at On The Border in Bedford, Irving, and it was a delightful experience. The chicken fajitas were flavorful, the fish tacos offered a tasty twist, and the chips with salsa were a perfect start. The overall quality of the food was excellent, and the vibrant flavors left a lasting impression. A great spot for those craving delicious Mexican cuisine!"

"The manager did get in touch to try to remedy the situation, I appreciate that. I do have my card now and I'm glad for that. I am going to update my review because I realize that reviews are here to shed light on certain situations that may not otherwise be known, but they should not tarnish a business indefinitely. This location can use some improvement, but I think they are working on their way to being great. Previous Review: Service is horrendous. This review is for two separate visits, with the same awful service and incompetent staff. We ordered to-go food the previous day and the to-go guy (never got his name, but he’s the brainiac in the lime green shirt that has zero personality and no sense) kept the cc so I had to go back. The previous visit had been to pick up 2 large queso's and 1 large guac. The to-go guy brought the order with two bags of chips. Really? 3 large bowls of dips and two bags of chips. I’m pretty sure each large dip gets its own bag of chips. When asked about this, his response was, “not necessarily”. So basically he was too lazy to put together the order correctly. I asked him to get the third bag of chips and he did. It was during this time that he somehow kept my cc. Today, I walked in and waited 10 minutes for someone to acknowledge me at the door and they did not, so I proceeded to the bar because the bartender was present and not busy. Let's be clear, the place was dead, one person at the bar and the dining area had very few patrons. I should have walked out to begin with but I needed the card back. After sitting at the bar, it was another 10 minutes before the bartender acknowledged me. I let her know that I was there to pick up my cc and decided to order to-go food. She never took the order. She called someone over to help me, and he (who never introduced himself as the manager) asked if i was ready to order. So I ordered. I waited about 30 minutes for 1 order of chicken fajitas. when the food was brought, I had to remind her about the cc I was there to get. She called her manager over, which happened to be the same guy that took my order. Like, seriously? I told him why I was there and he looked for my card, came back, and said it was not there. I had already called to confirm that it was there. He argued with me about it and I finally gave up. He gave me his card to check back if they found it. I was really annoyed because he talked down to me and treated me like I was stupid. After leaving, I called back, just to make sure that he had asked the to-go guy if he knew where it was, he tried to avoid doing this and brushed me off, but I was insistent. He took my number again and said he would call me back. I was not holding out hope, but, about 5 minutes later, I was SHOCKED to receive a call letting me know that he had my card. Now, I get to waste, yet more time, and try to pick it up again. Currently, I just opened my to-go food and my guacamole is brown and I received a bag of chips without salsa. Yuck. The overall experience has been awful and without some serious changes, I will never recommend this location to anyone."

"The watermelon margaritas work definitely delicious the slice watermelon was so fresh the service was very amazing friendly service very attentive. The chips and salsa were Super fresh. And the food divine. Planning my return to the border."