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About the McDonald's
McDonald's is a popular cafe, food, restaurant, and store located at 5325 Kyle Centre Drive, Kyle, Texas, United States. Our Terms and Conditions have recently changed, so please review them before placing your order. With the Mobile Order & Pay app, you can conveniently order your favorite McDonald's items and pick them up at the store. We also offer McDelivery through DoorDash, Uber Eats, Grubhub, and Postmates, as well as through the McDonald's app. Our menu items vary by location, so be sure to check the app for availability. Payment options include Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, PayPal, and Venmo. Our top priority is the health and safety of our employees and customers, and we have implemented various safety measures to ensure a safe dining experience. Visit us today to enjoy our delicious menu items, including McCafé coffee, breakfast options, burgers, and more. We look forward to serving you at McDonald's!"
Photos of McDonald's
5325 Kyle Centre Dr, Kyle, TX 78640, United States
Reviews of McDonald's
"This location is under new ownership/management! I met the owner and her team and they were so kind and helpful. I’ve had bad experiences here with the old ownership and avoided this location when I could. It worked out that I was here while the new team was here and I could see that they are committed to making this location customer service oriented."
"Rudest drive thru person on March 2nd. Late night shift. Wearing a purple hoodie. Watching videos on YouTube with her phone propped up by the window. Then on a call saying customers are getting on her nerves. Looks like a shift manager. Taking too much advantage of that title."
"If I could put a negative star I would! Terrible customer service! Got our order COMPLETELY wrong, food was cold, HORRIBLE attitude from the employee. I love this Mcdonald’s after today I don’t ever want to come here again."
"Very rude customer service. They just overcharged me, after going over my order with multiple times with varies people. Called to get refunded, spoke to ( Perla or Parla) who was no help. Won't be going back. Called corporate, thats how bad I was treated."
"12/12/23 Edit: Nothing has changed. Their attitude still stinks. If you have an issue with an order, you can only get a refund in person at the particular restaurant. Corporate can not assist. They still cannot get an order correct. Just a heads up to everyone. Now that we have started getting a little (very little) bit of competition for places to eat in Kyle, you would expect some of the existing places to start upping their game, seeing as how they are not the only game in town any longer. It was in this hope that I placed an order for McDonald's today to grab a quick and easy lunch. Did a mobile order, then went and parked where I was supposed to and checked in. Then waited. Waited some more. Finally, after about half an hour, went inside to check. The young lady whose attention I was finally able to get after several minutes of being ignored said that my order just had not come up yet, and that I would need to wait. I said that she didn't even know which order was mine, but she just turned around and left me standing there. Went and waited another 15 minutes, then went back to the counter. Couldn't get anyone to pay attention at the pick-up station, so I went to the cashier. From the slack-jawed expression on his face, I evidently confused him, so he went and got a manager. The manager spent several minutes poking buttons on the register before letting me know that they did not have my order in the system. I showed him the receipt on my phone, and he put in another order for me. When he finally brought it out, I asked him why they would lose my order, but were certainly on top of things when they withdrew the funds from my checking account at the time of the original order, he just said "whatever" and turned away. Turns out they still did not give me the full order anyhow."
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