Subway 2911 Cross Timbers Road, Flower Mound, TX 75028

"I placed an online order 30 minutes ahead of time for two footlongs. Got there on time and was barely greeted, there were two people working. Went over to pickup shelves and no order yet. Stood there for 5 minutes before I asked if my order was received. The lady said yes, but they got a last-minute catering order for a funeral and were wrapping that up (the two men getting that order were indeed standing there). Employee offered me a drink while I waited which I accepted. After they finished the large order, they proceeded to take care of two walk-in customers while I was still sitting there waiting! Finally got my order 30 minutes late and was told that the manager was aware of the issue (manager wasn't there) and that I can call on Monday to voice my concerns and get a free order the next time. Next time??!!! There will not be a next time for me at this location!! Employees need to proactively acknowledge customers instead of ignoring them and hoping they will just go away. A little effort to explain what happened before I stood there for 5 minutes and had to ask would have been nice. I work in a very competitive service industry as a manager and rarely complain about service but today was exceptionally poor. I definitely will not return to this store"

"My boyfriend and I of 4 years been going to this subway as a cheap date and we loved every minute of it until today…2 people where working and they kept calling the boss not knowing what to do we where waiting for 30 mins to order I wish I was exaggerating… not to mention the guy who kept calling the boss, kept flirting with me right in front of my boyfriend!!! The second guy clocked out in the middle of trying to make my boyfriends sandwich, and my boyfriend had to ask for the other guy to finish making my boyfriend sandwich! They were also low on inventory, and I asked them for Angus and they gave me beef… like if you’re going to work there at least know what meat is which… I hate writing this review I never write reviews but it’s some thing that must be said I’m so sorry, but I will not be coming back…"

"I can see why this place is now getting low ratings. I every now and then ordered food from this place. As picture attached I would always order more than 1 sandwich. Never have I had sandwiches wrapped very poorly as this (picture attached). Sandwich inside looked as if someone tampered with it by punching it or slightly stepping on it - as the bread looked to be torn from all places. Usually the sandwiches are taped closed from this place, regardless of eating in or out, but this time the pack was presented like the photo attached. Obviously trashed and now.. I will report this to the consumer affairs, department of public health and safety, and of course, never order Subway ever again - due to this place giving a bad example of service."

"Same consistent sub sandwich. Ordered on the app, went to pick up an ready when promised. Server was courteous and followed instructions properly, even remarking that they had included the very type of chip that had been requested. Place was clean and not busy at all. I was the only customer, on a Saturday late afternoon."

"Last time I ordered a meatball sub from here it was a little light on the meat, this time I ordered double meat and there are two tiny meatballs in the sandwich. I know things are tough right now, and I will give some leniency lately, but this is absolutely absurd. This is a horrible experience."