Whataburger, Cross Roads

"Did an online order and went to pick up. Went inside. Took several minutes for anyone to greet us at the counter. When we finally got someone's attention, a women in her mid to late thirties, they told us they didn't receive our order, and then walked away and ignored us. A few minutes later she came back and I showed her the online order and receipt on the website and she told me again the order doesn't exist. She then walks away while I'm still talking to her. At this point, we find the drink has been made in the pickup area so we pull that and show her when she gets back after several minutes of being ignored again. She said "well they must not have made it yet then". An order, that she cannot find that was put in 30mins prior. They found it several minutes later. We drive home, to find the order is messed up. The hamburgers were incorrect one even had rotten tomatoes on it. Called the store to see if I could return it for a refund, where I was told that because it was ordered online it would need to be refunded online and was hung up on by the manager before I could ask anything else. Avoid the evening shift here. Unfortunately this is not our first experience like this with this particular location. Highly suggest going to the one on Preston road."

"When i first started coming here the service was wonderful. The past few times I’ve came in the morning it’s not busy but yet they have slapped my burger together without any care. They forgot the patty on my burger and the next incorrectly made my burger. I expressed this to them and they only took the same burger back slap it on the grill did not remake it or refresh any of my sauces or cheese which only left me with a stale burger. I am really disappointed in the service"

"Got an order of chili cheese fries, had barely any topping. I asked about a Frito pie before ordering this so that's probably why my order looks that way. Got cold burger too, smh..."

"I recently had the pleasure of dining at Whataburger in Crossroads, and I must say, it was an exceptional experience. From the moment I walked through the doors, I was greeted with a warm and friendly atmosphere that made me feel right at home. Here's why I give Whataburger in Crossroads a solid four-star rating: Delicious Burgers: The highlight of my visit was undoubtedly the burgers. Whataburger knows how to craft a mouthwatering patty that's juicy, flavorful, and cooked to perfection. Whether you're a fan of their classic options or prefer to customize your own creation, you won't be disappointed. The quality and taste of the ingredients were top-notch, leaving me craving more even after finishing my meal. Wide Variety of Options: Whataburger goes above and beyond when it comes to catering to different tastes and preferences. They offer an extensive menu that includes not only burgers but also chicken sandwiches, salads, and even breakfast items. It's refreshing to have so many choices, ensuring there's something for everyone, no matter the time of day. Fast and Friendly Service: The staff at Whataburger in Crossroads truly understand the meaning of good customer service. Despite the restaurant being busy during my visit, the employees remained efficient, attentive, and maintained a positive attitude throughout. They took the time to answer my questions, make recommendations, and ensure my dining experience was enjoyable from start to finish. Clean and Inviting Environment: Cleanliness is paramount in any dining establishment, and Whataburger in Crossroads certainly exceeded expectations. The dining area was well-maintained, tables were promptly cleared, and the restroom facilities were spotless. Additionally, the restaurant's decor and lighting created a welcoming ambiance that made my meal all the more enjoyable. While I thoroughly enjoyed my experience at Whataburger in Crossroads and highly recommend it, I believe there is always room for improvement. Although the food was excellent, I would appreciate more vegetarian options to cater to a wider audience. Additionally, expanding the dessert menu with more creative offerings would be a delightful addition. Overall, Whataburger in Crossroads exceeded my expectations with its delicious burgers, diverse menu, outstanding service, and inviting atmosphere. It's a great place to satisfy your burger cravings and enjoy a memorable meal. I will definitely be returning and encourage others to give it a try as well!"