Samsung Experience Store
2601 Preston Road, Frisco, Texas 75034
About the Samsung Experience Store
The Samsung Experience Store located at 2601 Preston Road in Frisco, Texas, is an electronics store offering the latest Samsung devices and features. At the store, customers can receive personalized consultations, repairs, and recommendations from Samsung Care experts. Explore the newest Samsung devices, such as the Galaxy S24 Series, Galaxy Z Flip5, Galaxy Z Fold5, and Galaxy S23 Series, all with innovative features like Circle to Search, Live Translate, Nightography, and more. Discover the Galaxy Tab S9 Series tablets and the customizable Galaxy Watch6. Purchase smartphones, tablets, laptops, watches, and more with the help of knowledgeable staff. With the option to buy online and pick up in-store, customers can stay connected without delivery downtime. Business specialists are available to help streamline workflows and increase productivity. Samsung Care experts offer quick service for most phones in under an hour with an appointment. Enjoy fast delivery with orders placed by 8pm arriving the next day, with 24/7 tracking available.
Photos of Samsung Experience Store
2601 Preston Rd #1214, Frisco, TX 75034, United States
Opening hours of Samsung Experience Store
Monday:
11:00 - 20:00
Tuesday:
11:00 - 20:00
Wednesday:
11:00 - 20:00
Thursday:
11:00 - 20:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
12:00 - 18:00
Reviews of Samsung Experience Store
"The crew here was very helpful and patient with all my questions concerning upgrading and trading in my phone, and I got one of Samsung's exclusive colors with the features I wanted. They even stayed a bit late to make sure my new phone was up and running."
"I recently visited the Samsung service center to pick up my phone after receiving a text message confirming the completion of the service. The work done on my phone was truly excellent, meeting my expectations. However, the overall experience was overshadowed by the wait time (about an hour) just to pick up and pay for the service. Despite a sufficient number of associates present, there was a glaring lack of coordination or a structured system in place like 3 associates were assisting and chatting with a single family, leaving other unattended. Meanwhile, other associates seemed occupied with tasks, moving in and out of the back room. I feel sorry for the associate handling the service area, as he was trying to solve customers issues all by himself. While the work done on my phone were commendable, the disorganized and chaotic customer service experience, coupled with extended wait times, was disappointing and fell short of the service standards I anticipated from Samsung."
"On Saturday, September 16, 2023 at approximately 5:30 p.m., I and a professional colleague and friend entered the Samsung Experience store, where I experienced malice behavior, negligence, impersonation, defamation, slander, and robbery. While visiting Samsung Experience, 2601 Preston Rd #1214, Frisco, TX 75034, I reported to obtain my Samsun Galaxy watch that was there for repairs for over two months. I'd made multiple attempts to obtain my watch and they refused to give me my watch on three previous attempts. I'd even reached out to corporate twice regarding the matter and could not obtain a resolution. On this day, I was adamant and stood my ground and as a result was embarrassed because the store personnel called security on me and falsely mislead mall security in believing I was acting hostile, despite my very calm demeanor as I waited for someone to either return or replace my watch. I was met with hatred, prejudice, bias, and embarrassment by several white, Hispanic, and mulatto personnel members representing Samsung Experience store."
"Cool looking store, but had to wait in super long line just to pick up an online order that was already paid for! What was even more annoying was that there were quite a few sales people walking around doing nothing . Many frustrated customers in line, ergh!!!"
-
Goodwill Industries of Northwest Texas
5807 SW 45th Ave Suite 205, Amarillo, TX 79109, United States
-
Northern Tool + Equipment
2403 S Soncy Rd, Amarillo, TX 79121, United States
-
Kohl's
2610 S Soncy Rd, Amarillo, TX 79124, United States
-
United Supermarkets
5807 SW 45th Ave #100, Amarillo, TX 79109, United States
-
Walmart Supercenter
3700 E Interstate 40 Hwy, Amarillo, TX 79103, United States
-
T.J. Maxx
7404 SW 34th Ave, Amarillo, TX 79121, United States
-
Dillard's
7701 I-40 Ste 300, Amarillo, TX 79121, United States
-
Sewing Nook
3305 Bell St, Amarillo, TX 79106, United States
-
BritKare Home Medical
1800 Coulter St S, Amarillo, TX 79106, United States
-
JOANN Fabric and Crafts
3220 S Soncy Rd, Amarillo, TX 79124, United States
List of local businesses, places and services in Texas
β business help π services β phones π opening times βοΈreviews π addresses, locations π· photos