LKQ North Texas

"They had the part I was shopping for at a reasonable price picked it up when they said it was ready and it was an exact match to what I needed. It was easy and convenient"

"Terrible customer service. Went to purchase a replacement brake light and they said it would be ready to pick up the next day. The next day go to pick it up and they tell me they now have to order it from Houston and it wouldn’t be ready till Friday. Phillip gave me his phone number to call him the following day to check with him and make sure that it was still arriving on time. Was not able to get a hold of him after multiple attempts made on Thursday and Friday. Was finally able to get a hold of someone in corporate who told me that it was delivered Friday at 3 PM. However, they closed at five. Horrible communication with me and didn’t even bother to tell me that when they had to order it from Houston, I was refunded the money from my original payment and now had to repay again."

"Purchased a part on Friday, even giving all the correct vehicle information I still received the wrong part. Try calling today MONDAY, because I work during the day and will be off with no time to drive an hour away to the location, NO ONE WANTS TO ANSWER, NO ONE CALLS BACK, NO EMAIL RESPONSE, AND EVEN PICKED UP THE CALL AND HUNG THE PHONE UP. WHAT KIND OF PLACE AM I TRYING TO DO BUSINESS WITH HERE?"

"My experience has not been good with LKQ. Every time I call to check on the status of my order nobody answers until after call 5 or 6. I ordered a starter found out starter was not good. I ordered replacement then get told it would be delivered next day. Next day comes and told it did not come and would be the next day. Check on status again on a Thursday and was told Monday then Monday comes now I’m told Tuesday. That is just bad business."

"This is pretty much a gripe than a review. Customer service deserves 5 full stars but getting the correct part that you ordered and waited a few days to get.....well that's a different rating. While I was waiting for my part to brought up front, there were at least three people making returns because there were given the wrong part. What's crazy is I was given the wrong part also. They need to work better on communicating with the parts pullers to avoid this and have someone to visually check to see if it's the correct part ordered before presenting it to the customer. I'd love to work for LKQ but it's too far from where I live."