El Pollo Loco

"Went thru drive thru 29Feb 730pm. Nothing ready, just ordered 4 piece meal and 2 Baja tacos. They had me drive around to wait in the front of the store. Waited 15-20min. Total 30 min and order was wrong. Wrong pieces of chicken, gave me a dry breast (I think) and wing that didn't even have meat on it. And 2 of the tiniest drumsticks I've ever seen, they looked like chicken wings! The side "salad" is a tiny bowl of lettuce, nothing on it! The Baja tacos were slimy and messy. The chicken was dry, old, and not worth it, besides being the wrong pieces I ordered. I went back into the store and they had to give me extra pieces. Horrible wait, taste, presentation, etc. Would rather go to Slim Chickens, Chicken Express, or even KFC! SKIP THIS PLACE!"

"We have been here two times. The first time was great. Excellent, fast service, great food. We had chicken tacos and mashed potatoes. Clean dining area. The second visit was an unpleasant disaster. Apparently, there was a dinner rush prior to our arrival. All but one person was in the back taking a break. The girl at the counter was nice and helpful. Once we ordered, our experience went downhill. We waited 15 minutes for our food. Nobody else was waiting on an order. There were no small drink lids. We had to ask at the counter for them. All of the tables were dirty. We had to get someone to come clean a table for us. Then it was too wet. We had to get napkins to dry it off so we could sit down. The floor had trash all over it. The trash receptacles were overflowing. The chicken in our tacos was cold. We brought it back for hot chicken. That took another 15 minutes. With nobody else ordering ahead of us, it took 30 minutes to get a hot meal and a clean place to eat. I love the food. I have a sensitive stomach, and El Pollo Loco is one of the very few fast food places that doesn't leave me ill. I'll be back for that reason. Hopefully, this one negative experience will be a one-time thing."

"Not very expensive, lots of flavor and for sure a bit of spiciness if that’s your cup of tea. Got the original pollo bowl. Very decently sized portion for under $7. Delicious!"

"First visit here, chicken was flavorful but dry. The legs were very small, the wing was burned, the breast was very small. The beans were very good. The lettuce in the salads was mildewed and the dressing was not on the salad as requested but there was no dressing at all!. I won't be back. Pollo Regio is much better."

"This place is great! Everyone is so friendly and the food is always fresh. Love the chicken bowls and burritos! Katie, the manager, is always so amazing with my kids when they come in begging for nachos. Will definitely be back!"