Subway 2910 East Berry Street, Fort Worth, TX 76105

"Went to Subway the lady making sandwiches on Thursday February 1st around 12:15 pm was very rude and just threw my cookies in box terrible customer service won't be going back to that Subway ever again ."

"Closes early, regardless of business hours. Regularly out of basic item such as lettuce...nit to mention customer service. Always better to go inside walmart for a subway sandwich, much better customer service!"

"Sorry excuse for a subway. Employees are rude, lazy, and have their children running through out the place making tik toks. The price on the menu thats displayed is not the price that you're going to be charged. Thats if they even have what you want been there many times just to be told that they're out of steak or out of avocados or even lettuce what kind of sandwich shop doesn't have lettuce. Anyways if you have time just go to the subway inside the walmart, if you really want it. Jack in the box is right in front of it they've never gotten my order wrong or over charged me there. Usually don't leave bad reviews but this place is not worth it your time. Hope those miserable young ladys behind the counter find a job that will suit their bad attitude and lazy work ethic."

"I placed an online order via the Subway website at 6:00 PM the previous evening to pick up the next day at lunch time. I ordered the sandwich platter and the wrap platter. I called the store prior to placing the order if I should call in the order or place it online. The employee suggested I place it online since it was for the next day. I received a confirmation via email that evening and a text the next day that it the order was placed and ready to pick up. I got to the restaurant at the time I requested. There were three people behind the counter and two customers in line. I went to the register because the employee was not helping anyone at the time and made eye contact with me. I told her I had an online order and gave her my name. She asked, “For 2900 or 2910?” I looked at my email and text confirmation number and didn’t recognize either of the numbers and told her the confirmation I received. She said, “I don’t know what that means, and no one told me about an order. You must have ordered it from the Subway at Walmart.” So, I asked her what the 2900 or 2910 is and she said it was the address and their address is 2910. I looked at my email and scrolled down and saw that the address was 2910. So, I told her it was 2910. She was still firm on the fact that there is no order so she would ask her manager. She asked another lady making a sandwich and she said that they weren’t told of any order. She said I would have to call customer service. At this point, I’m getting impatient because I don’t understand why I have to call the owner or customer service hotline when I’m at the store that’s suppose to make the sandwich I ordered and paid for already. I told her I don’t know her owner’s number and already paid for the sandwich. “Not my problem. No one told me about any online orders.” So, I’m telling her this is not ok and she needs to call the owner. I see the disconnect and miscommunication. The employees don’t want to solve this issue and call their owner or make the sandwiches because no one told them about this order. I called the third party number in my email and explained to them I’m at the store but the sandwiches aren’t made. He said that the order was submitted and received. I’m still at the store 30 min later. No one has started to make the sandwiches. Finally, the lady behind the counter hands me her cell phone because her boss is on the phone. He says, “We received your order at 10:21 AM and that’s the reason we haven’t made the sandwiches. It will only take 10 min to make.” So, I’m standing there at 11:45. I placed the order to pick up at 11:15. If they received it at 10:21, wouldn’t there be enough time to make the sandwiches between 10:21 and 11:15? But instead, I have two ladies behind the counter arguing with me that no one told them of the order and a boss making excuses about how they didn’t have enough time to make the sandwiches. They finally make the platters and placed them in the boxes but they were not wrapped individually like it shows on the Website and they gave me four large-sized tubs of mayonnaise, mustard, oil, and vinegar. That’s just disgusting. No apologies from the employees. Another lady in the back prepping was eating and prepping. It’s unsanitary to eat and prep. It’s also unsanitary to talk over food while making sandwiches, which is probably why I don’t typically eat Subway. This was a horrible experience. Lesson learned. I will not be ordering from Subway in the future."