Dunkin'

"Worst location ever. They can never get an order right, never have anything in stock, manager is extremely incompetent. When I place a coffee for catering order it’s NEVER ready at pick up time. I always have to argue about what’s included as far as cups, creamer, etc. I won’t be giving my business to this location any longer. The new Shipley’s on Yale is so much better!!"

"This place they dnt take the order as you tell them, everything is cold, you ask for something on the pictures and they give you whatever. HOT capuchino, and they served vold capuchino. Tested bagel and they just add the cream cheese. Nothing abt toast!"

"Update: Since my last experience at this location, not only has the management changed but the district management has made great improvements not only in communication but the way customers are served and treated. My experiences at this location have been nothing short of customer service friendly and I haven't had any bad encounters since. Not to mention my matchas have been coming out amazing every time! - As I sit here in this location, I'm pretty much making this my last time coming to this particular location. I am an avid Dunkin' goer and have made the Ella location my go-to, but because of the type of work I do, I sometimes find myself at different sides of town. I've had other locations reconcile and I am always trying to help by providing valuable feedback to district managers to help Dunkin' become a premium option for Houston, since I am 100% anti-Starbucks. Needless to say, I much rather bike 20+ minutes to the Ella location then to this Dunkin' on Yale, even though it's only a 5 minute bike ride. Their drinks are not only beyond inconsistent (see picture, it's not even full) but if you dare make a complaint about the drink you got, or ask for a remake (politely), your met with a rude and obnoxious manager (long hair/glasses) who will defend the inconsistency and tell you you're wrong for wanting it done your way. That was my first experience at this Dunkin. For this reason, I don't even ask for a remake at this location anymore, or make any complaints because it'll go unheard. Besides that, last time I was here I had a young lady managing the entire front by herself, with one girl scrambling to make orders in the back. One was wearing another fast food chain Tshirt and they were both stressed. They had me order and pay at the pickup window, and they had to stretch the cord of their payment system to me so I could tap pay. I got a lot of stretching done that day. They even got my drink order completely wrong, which they correctly very quickly as they were gaining a line inside and outside, drive through. I was extremely patient because I could tell that management had failed them and it's not their fault. Things happen. On that note, sometimes the employees will be on their phones doing absolutely nothing. Other times, they are working and trying to create an experience. It's a hit or miss. But it shouldn't be that way."

"Great location. Not the largest inside seating area, seems it’s geared more towards serving the drive through. Only 4 small tables inside. Still, friendly staff, large menu, and decent prices. Would highly recommend! I plan to stop by again."

"Love it here! The staff if very friendly. We have never had bad service here before. They are always attentive and make sure to get the order right. It is wheel chair accesible. The coffee is made deliciously. If you are looking for a go to location, this is it!! You will not be disappointed at all. Customer service is excellent and food/coffee is even better. LOVE IT. You will not regret coming especially if you have a sweet tooth."