Pep Boys,

6725 McCart Avenue, Fort Worth, TX 76133

"I want to start this off by just saying OMG Kenneth the man (or so I think) was the most egotistical,self oriented prick. All I wanted was and tire patch SIMPLE, I made a comment about the condition and rough patches on the tire and he says kinda like your life right now?" I have never been so frustrated dealing with this shop. I will NEVER come back. What a chach"

"Front desk lady was short almost rude and wasn’t knowledgeable about cars. Went in to get my wheel studs replaced and an extra lug nut. I provided them with one and they only put the one on not the other due to the one I provided being damaged, fair, but a phone call to the customer should’ve happened to inform them and offer to add an extra one at cost. Got my car back with it sounding horrible although it didn’t before had to give back to them because they bent a piece of aluminum that goes somewhere near my tire. Over all 2/5 stars. Front desk lady needs more car experience. They need better communication with the customer when issues arise during repair and fix things right the first time."

"Dear Crusty, thank you so much for your excellent & efficient work on my car, and great customer service! I requested to have my driver window fixed and expected to be there all day, instead I was out in less than 15 minutes. Thank you for valuing my time and making sure that I was well taken care of. You were very patient and explained what the problem was & what would be done to resolve it. The manager, Cody, was also very helpful when checking me out. He also explained what was being done to my vehicle to resolve the issue to make sure I understood & kept me in the loop with updates. A plus for being cute. Again, thank you both so much for your work. I will definitely be recommending this location to friends & family!"

"Took double the amount of time to put 4 new tires on my vehicle. While 1 persons was working on my vehicle I saw 3 other employees sitting around that could have helped. Also noticed that the guy working on my vehicle was also stopping to do something on his phone"