Popeyes Louisiana Kitchen

"I need a district or regional manager to reach out to me. First time a kid was digging in his Norse. I tried to cancel but couldn't so I lost my money because I left the order. Then I came in to speak with a manager. When I walked in the manager is playing on her cellphone along with another employee. So unprofessional and stealing company's time. Please respond with a contact number. Kids are running the restaurant. No customer service or professionalism. Today a young girl wipes her nose touching items. I'm over it."

"The spicy chicken sandwich is the best and they did a great job on the sandwich but their customer service is the worst I’ve had since I got ripped off by Burger King employee for $16. They wouldn’t answer the speaker when I pulled up then I pulled up to the window and the lady was turned backwards playing on her phone and she refused to answer my calls for finally she turned around. They couldn’t find my order. It had been 45 minutes since I put my order in the app, they all treated me like I had done something wrong and all I had done is order a sandwich and then they try to make me upset every last one of the employees three of them like I had done something to them. All I did was come in for a decent sandwich. I will never come back to this one. I’ve been having some bad service from Popeyes, but this is the worst of avoid this place until they trainees employees are getting new ones, the wings were over and over sauced I don’t know what I did to these people. I guess I just showed up to the speaker and they refuse to give service and I didn’t say anything derogatory. I even told him God bless you y’all have a great day I didn’t tell him they needed to improve or anything. I was not engaging them, imagine if somebody had a bad day and they showed up to this place and somebody needs to do something about it I’m telling you I don’t normally have trouble at a restaurant. Everybody treats me with respect and I treat them with respect but these employees all three of them did not want to work todayand we’re upset that I wanted a sandwich but I don’t know why they made it impossible for me to get a sandwich and I was upset when I left this place"

"This place is good most of the time. But today I ordered several spicy chicken sandwiches and they were definitely not spicy at all. Mostly breading and hardly any chicken. And the fries were old and dry. The staff is good here. They always get my order right. It was the quality of the food that failed today."

"I would like to report a store just experienced horrible service. We visit this store frequently and never experienced this type of service before. We arrived and was trying to order through the drive thru and had to wait and sit at least 5 minutes and no one ever came to take our order. We drove up to the window and they still didn't come to take our order. Finally a black lady came to the window and said her headset wasn't working but the car before us and after us were able to place their order. We've never had an issue before, always had good service and fresh food but today was horrible"

"I did an online pick up order and went to go inside but the doors were locked. Had all the lights on, and chairs down and everything. No sign to say why either. I went through the drive through instead and got my food. The fries were hot but stale and the wings were on point as usual. The service with Popeyes isn’t usually the best so I’m not tripping as long as my order is right."