Jimmy John's 674 Southwest Wilshire Boulevard, Burleson, TX 76028

"Ordered 2 different times from this location. First time took 1.5 hr for delivery when location is 5 miles away. Thinking it was a fluke decided to order again and this time 2hrs went by then decided to drive over there and pick it up. No one answered the phone when I called. They allowed phone to ring then just hung it up. I love Jimmy John’s and use different locations frequently and NEVER experienced this. Worst customer service and worst management displayed here."

"Went into the store close to 7, there was 2 people making sandwiches. I stood in the store for over 5 minutes before I was even acknowledged. I believe avdelivery driver came in just complaining and talking nonsense. Finally I get to order and the gentlemen in glasses rang me up and 1 sandwich was over $20.. terrible service, mediocre food, and in need of a new staff. I'll take my business to subway."

"This restaurant has really gone down hill, 3 weeks ago I ordered online delivery. 3 hours later after not receiving my order 2 hours later I called the store and asked where it was. It was at that time I was informed they had no delivery driver. They promised me a refund I NEVER received. Tonight 1.4.24 I went back in person to the store to place an order. While waiting at the register the employee informed me they had a half of piece of bread and went on to ask me if I was ok with that. How silly is that. How does a sandwich store run out of bread. Meanwhile I witnessed another employee eating behind the countertop. I will never return to this store again. Jimmy John’s brand should be totally embarrassed by this store."

"I love Jimmy Johns but I will never order from or recommend this location to anyone 1. They will not have a delivery driver even if it says they do. 2. When they don’t have a driver and you have to drive and get the sandwiches, they will not refund you the amount you pre tipped the delivery driver. 3. They forget food all the time, even when you order from the app and it’s spelled out for them on the receipt. We have had 3 bad back to back experiences and that is enough. There are plenty of other sandwich shops in town that we will use instead of Jimmy Johns."

"I came in at 8:20, and though they don’t close until 10, the dining area was busted down and blocked by chairs. The man behind the counter was incredibly rude, condescending, and angry. He seemed shocked and resistant when I asked for extra veggies. This was the most messy and crudely constructed sandwich I’ve ever gotten at a Jimmy John’s, and it immediately fell apart when I opened it. Very strange and frustrating experience."