Wendy's 5161 Rufe Snow Drive, North Richland Hills, TX 76180

"We went to this Wendy's to eat lunch one day. The man who took our order could not use the computer. It took 20 minutes to take our order. Management needs to properly train their staff. It should not take 20 minutes to put 2 burgers, fries, and a kids meal into the computer. Upon our order being called out, they did not put my onions on my burger, They did not put mayo/mustard on my wife's burger, They forgot our child's toy. The dining area was out of napkins, forks, straws, and ketchup. Tables were in decent shape. Overall, I typically don't complain much but this is really poor service. I'm glad we had our coupon for what it is worth. The experience was 2/10. Really disappointed."

"Ask for spicy nuggies and get regular, she even repeated my order back to me."

"I'm really upset. I went through this Wendy's drive thru tonight and I ordered two of their chili's. Well went I got home I opened the chili up and neither was full, neither had any cheese, or onions. One was nearly half empty. Plus no crackers were included. Maybe I expected too much, but for $3.59 each I expect the chili to at least be fully in there. I was so disappointed I didn't even eat the chili. Nor did my kid. I tried to call the store to complain to the manager but no one answered. My boyfriend also had a large order of fries and a coke in the order. They were fine which is why I guess the one star is fair. Overall definitely not a great experience."

"Id go to a different Wendy’s next time. We went through the drive thru on a Friday evening. It was pretty busy. We waited a good amount of time for our food. We were missing 1 item from our order so I went inside. I waited at the counter for way too long before an employee would even acknowledge i was there. I had to get the employee’s attention by calling for them. There were about 5 or so young people working and they seemed to be just hanging out. Once I got the missing item I left… when I went to eat my food, the sandwich was missing all the ingredients except the meat. At that point I didn’t even bother going to get it fixed after the time I had already spent there waiting. Super disappointing."