Tropical Smoothie Cafe 2550 CityWest Boulevard, Houston, TX 77042

"I absolutely love this place! I’m always greeted with a smile, especially by Vhavi! I come here once every two weeks consistently, and they’ve never messed up my order. They tend to be pretty fast. Sometimes there’s a lot of people during the lunch hour, but they do a good job of trying to get everyone through as quickly as possible! Highly recommend the chicken bacon ranch flatbread and the açaí berry boost :)"

"T-Mobile Tuesday brought us here to order the new acai bowl for free. It was tiny, like the little bowl was not even half way full. Way too small, I was done with the acai in 3 bites. Will not come again. If you are doing a promotion to get customers to try something new... do not skimp on it and expect them to come back and order it again."

"If I could give this review zero stars I would. We visited this location on 2/10/24. My husband & I were greeted by a young gentleman and he immediately took our order. We ordered 1 acai bowl. Once we got it, the bottom layer was extremely frozen and unedible (spoon was unable to go through). We attempted to get the 2 employees attention but clearly they were unable to hear us due to them both having headphones/ airpods in and having personal conversations on their phones. Finally, my husband was able to get the young lady's attention (African American female, with box braids & brown beads on the ends.) requesting politely that it be either made over or if we could swap out what we had for something else. Not only did she talk to him as if she were not interested (rolling her eyes, walking away while he was talking, ignoring him attempting to gain her attention) she had a horrible attitude and told him "What don't you understand, It is common sense that the Acai bowl is frozen". Following that statement, he asked to speak with the manager. There was no manager present in the building the entire time we were there. She proceeded to walk away & call the manager who told her that a refund could not be issued & we could not switch our order. Each time we tried to speak to the other employee she would call him to the back and say things to him mid conversation, making him appear as a "middle man" or "run boy" ultimately leading to our requests being ignored several times again. We asked him for a copy of our receipt as we walked to the register, he attempted to give it to us and before he could, the young lady began to constantly call him away from us each time we talked. This continued to happen each time we spoke with him. Generally in customer service it is understood that employees should help the paying customer with all inquiries. We are simply choosing to spend our money at this location with the expectation that we would leave with a great experience, not to be treated as if we are forcing the employees to be somewhere they don't want to be. After our experience, I looked online and noticed that this was not the first complaint this location has received due to poor customer service describing the same individual. I was able to retrieve the sticker initially placed on the Acai bowl and the server's name was listed as Shweta P (not sure if this was the manager's name or the rude employee). I truly hope that this provides insight to the franchise owner of this location so that he/she is aware of the individuals who are operating their business and fail to establish an inviting environment for customers to return."

"Since I’ve been coming here I’ve never experienced terrible customer service or bad food BUT ever since the brown skin lady has been in there she has been RUDE AND NASTY. I told her my smoothie wasn’t blended all the way and she looks at me and tells me it is. There were literally chunks of oats still in my smoothie I’ve been coming to this specific location for YEARS and never in a million years expected this from anyone who works with this company I am devastated !! Train her to be nice and under stand what customer service means and what it looks like!!! This is not a good look for the company"

"Upon pulling up to the Tropical Smoothie Cafe, parking was a little challenging. The Cafe was super clean inside. The staff was nice enough. The Smoothie was delicious and refreshing. I wish I could order different sizes."