Tim Hortons,

5312 West Richey Road, Houston, TX 77066

"Love it. I known this coffee shop before when I was in Canada and is delicious. Now that is here in US and very happy. The coffee has a great flavor and taste. The snack delicious. The staff was very friendly and polite. Great service. Of course, every time I am close by I have to stop. :) recommend! :)"

"I'm not sure if this Tim Hortons was just recently opened and maybe the staff wasn't properly trained but this was pretty bad. Being from up north where Tim Hortons is life.I took the drive to Houston and made a detour just to get coffee and vanilla cream donuts. When I ordered my double double the guy kind of looked at me. Weird and then when I asked if there were any more vanilla cream donuts he said he would have to check and get back to us. Huh? Who do you have to check with?? Do you have more in the back? Are you hiding any under the counter??? Do you need to call your manager??? And to be brutally honest that's kind of disappointing that there were no vanilla cream donuts left at noon on a Sunday. Overall, the entire experience was just kind of wonky. There were between 7 and 10 people working and nobody could understand what was going on from the drive-thru to the counter. Double drinks were being made and just sat on the counter. There was a bunch of iced coffees that we watched the ice melt in that nobody took. And then the staff just kind of came out to the dining area and sat down. I think it would be safe to say that maybe the manager should try wrangling in some of this. Or maybe somebody from Canada should actually come down and train these guys and gals."

"This is a very clean, organized, and friendly place! The staff does a great job keeping it as such. Restrooms are by far flawless as well as cook area and lobby. Staff is great with customer service and respects and values a customers time. There was no line at the time of service, and customers were handled in a timely manner as they ordered. I ordered a dozen assorted donuts to go. The donuts were good, but I wish they were warmed, I am sure that would've made the experience so much better... or perhaps been the icing on the donut! But, all in all... a 10 for all the greatness this business has to share!"

"Used the drive thru right before lunch and it was not busy at all. The service was super fast and friendly. I ended up getting a bacon croissant Sandwich meal combo with an iced oat milk cinnamon latte. The latte was so creamy and delicious, perfect coffee flavor without being too sweet. The sandwich was the perfect crispy and buttery. They also have a choice of sides including a hash brown or a donut. I ended up getting some assorted Timbits. Those little donut holes are so good especially the cake ones with the sprinkles. Will definitely be going back it was a great experience!"