On The Border Mexican Grill & Cantina Fort Worth, TX 76135

"Our waitress (Thelma I do believe was her name) at the Loop 820 Lake Worth location was absolutely amazing!! She was extremely attentive without rushing us! She made our experience well worth it! We will definitely be back!"

"The waitress was too stressed and overwhelmed to help us this evening so we left. Right off the bat she explained that she would get to us as soon as she delivered this other tables food. 10 minutes later I finally got her attention and asked for water. She said she would be right back. When she did come back she took everyone’s drink order except mine because she obviously decided I just wanted water even though I explained that the salsa took the wrong passageway. Eventually I was able to let her know I also wanted a cocktail which I ordered a martini with the dirty on the side. She told me they didn’t have olives or olive juice. We had been there previously and I received this exact drink order with no problem. She was very rude and just too tired to wait on us. We cancelled the other drink orders and left. We went to 2 other restaurants close by and all of them were packed and had a waiting time. Apparently all these people had been to On the Border and knew not to return. We had a very delicious and wonderful waitress at Texas Longhorn and will not be returning to On the Border again."

"I felt an obligation to warn the public about this store. I was an employee for 2 years until dec. I brought these issues up with the gm Glan, and resulted in having less hours(from 40 to 15 weekly) so.. I Brought my daughter for her birthday. I got a beef big borderito. The rice inside of it broke my tooth completely off. The rice on my plate was rock hard. But. Because i worked there, and we ordered fajita meat, i couldnt get a discount. Or any help in that matter. And when i discussed mayb stocking the line regularly with fresh food so injuries like this wouldnt happen. i was met with contempt. It wasnt a big deal to management. And My hours got cut. Ant the store started looking horrible and dirty. Ive posted some pictures of the neglected line that they had been in the habit of leaving before i tranferred out from this store. Its disgusting. I did all that i could to help but could not report for fear of retaliation from this company.. Even notified deb lawson at hr and saw no results. So for your own safety you should avoid this on the border until new general management is selected. I posted pictures of the neglect which i also reported to the gm and km. They seemed uninterested. Problems continued and escalated. I no longer work for them and will no longer advocate for such a dusgusting environment for food. Not to mention the gm womt dust his air vents. Just has the dishwasher spray paint things white again."

"Seems this location needs to get things in order! Frequent otb quite a bit, tried this location twice and both times things weren’t right. First time chicken was like chicken jerky could not eat it left it for the flies, bad pet is if you find a good otb they are the best so I gave this location a second chance and now decide this location is off my radar. I’d say this time the service was better luckily but service isn’t what I go there for lol….check out their cheese, it’s not burnt up or nothing they say that’s the way it is. Lake worth otb needs to pull it together!"

"With the restaurant at 20% capacity the table wait was no problem. The young staff poorly executed drink, silverware and napkin delivery as we got our own ourselves. Bar drinks were correct except for one order. Wait staff slacked with orders to the kitchen. Adults got their food and finished before the waitress sent in one of the children's orders to the kitchen. Return service to our table was extremely slow. One of the young long haired female staff was constantly taking her hair up an down at the order pic up station leaving her hair clip behind occasionally. The menu isn't what it used to be. It pretty much consist of fajitas and enchiladas. The chicken floutas taste like fish as the entire sampler plate was cold. Won't be back. To finish off the experience as I'm writing this I get my bill. An extra charge for a bucket of beer added to the bill that out table didn't even order. Wasn't the Saturday night we planned on."