Cheddar's Scratch Kitchen Fort Worth, TX 76135

"Food was bland, they bring us the wrong drink at first, and also charged us for the wrong drink. We ordered a Texas tea which was weak. And also, I order a Tbone steak and the bone was not shaped like a T, it didn't even have a bone in middle at all."

"Update: The manager of this location ended up calling me the next day to apologize for my experience and he ended up refunding my whole order back to me. Thank you so much for making things right! I really appreciate it. I want to preface this by saying that the staff here are super friendly and I understand that mistakes happen from time to time. That being said… I placed a curbside order on 2/4/24 that was to be picked up at 12:20pm. I had arrived several minutes early from when my order would be ready and was told that they knew I was there and that my food would be out shortly. Around 12:30-12:35pm I was informed that my order had accidentally been given to another customer. My options were that I could wait until the customer came back with the food and take it from there or they could recook my order for me. I politely chose to have them recook the order for me. I did not end up receiving my order until 1:10pm. I was not offered a reimbursement of any kind for their mistake and was only told “I’m sorry” and “thank you for your patience”. Okay cool. It takes less than 10 minutes for me to arrive home. I begin to dish out the meals to my family and come to find out that my son’s cheeseburger kids meal is missing from the order. The food is also cold at this point, which I feel shouldn’t have been a thing had I been given a freshly cooked order about 10 minutes ago. I called up the restaurant to inform them about my missing meal. The gentleman on the phone didn’t ask me my name or my order, he just told me I could come back in and they’d have the cheeseburger for me. After hanging up I decided it would be best to just have the meal refunded back to me instead. I called the restaurant back up and told them that I would like to have my meal refunded instead of having to go back and pick it up. The gentleman on the phone once again didn’t ask for my name or any information about my order, he just told me okay and that it would be refunded to me. I questioned him about getting my info in order to refund me and that’s when he began to take some of my information down and then proceeded to tell me that he would get his manager to help further the process. Long story short, I spoke to about three other people telling them the same story trying to give them my info to get refunded for the meal I never received only to continue being put on hold. I spent a good 30 minutes on the phone, never did talk to a manager, and ended up just hanging up because it didn’t seem worth it by this point. Again, I get that mistakes do happen. I can be very understanding about that- especially when its a busy time. However, the way this location handled my situation was very poor on their end. After not receiving my pickup order until 50 minutes after it was given to me, because of their own mistake, the least they could have done was reimburse me in some sort of way instead of just saying “sorry”. They should’ve also been more professional when it came to me asking for a refund on a meal I never received rather than just being “whatever” about it and telling me that they’d refund me when they had no intention of doing so."

"Food was amazing Wish my waiter had been a little more attentive. Over all great place to go."

"Loved this Cheddar's restaurant in Lake Worth as much as the one in Weatherford! Our server Chanda was top notch! She did confess it was her first day! Food was delicious. My friend and I each had a steak. It was perfect! We also ordered 2 appetizers: spinach dip and tortilla chips and questions and tortilla chips. Our drinks were raspberry tea and mango tea. Also great tasting!"

"I highly prefer this location over the Alliance Town Center location. The staff is friendly. And to me, the food is just made better here. This is one of the newer locations in the area so the place just feels a little more updated. If you’re looking for a meal suggestion. You can’t go wrong with the Chicken strips and fries. Always a solid choice!"