Shipley Do-Nuts 9825 Mason Road, Richmond, TX 77406

"I’ve been coming here a few years great service and although I’m busy so are they. They are pretty quick getting people in and out which was helpful for those last minute on the road breakfast needs."

"Edit Jan 27, 2024 I went today and asked for a simple order. 1 dozen glazed and 1 chocolate iced donate with WALNUTS topping. She double checked and said yes. Went to get food. I seen she grabbed a donut but I wasn't sure if there were walnuts on it so I asked her again, "are there WALNUTS on the chocolate iced donut?" She looked confused. I said again. "WALNUTS?? WALNUTS on top of the chocolate donut????" Then she said Oh yes. I get home and it's a plain chocolate iced donut. Rant over. Thanks. Lol Edit. 10/29/23 Went just now and asked if there were any Halloween themed but they said no then turned around and said they could make some for me real quick, which was perfect! I only got 3 for My 3 boys and my kids ate them so fast. They were so cute. Hot and fresh!!! Thanks so much! Kolaches and boudin kolache is good and glazed donuts are yummmy!!! Always ON POINT!!!! Great location!! They stay busy because they're awesome and all the employees are very nice!"

"Wish I could give a Zero star for the service! They’re so rude at the drive thru. The lady with braces acted like she didn’t understand what I was saying. She just kept staring at me!! Plus there were 2 other employees also staring at me from inside the store! It made me feel so Disrespectful and Disappointed!!! Again I pay for my service, and shouldn’t deserve this!"

"First, I will start by saying that the change to ordering before getting to the window is a failure. First, the staff must not know that they should ensure they turn off their mic because I could hear the talking about whatever after my order was completed. Second, I ordered two sausage, jalapeño and cheese kolaches and one order of donut holes. Sorry to say I did not check my order since I had never had issues before. I get home and I have an order or donut holes, two glazed donuts and a kolache. I was mad but decided to just let my daughter eat the kolache and her donut holes and I would just eat the glazed donuts. That changed when she bit into kolache only to find out it was ham and cheese. So back off to the store. I got there explained the order and one of the three ladies looked at me like I was crazy. I was given my kolaches and left. Let me say that in my opinion, there was no time saved by ordering before the window because getting out food the first time took just as long. I never had an incorrect order from the window. Also, it should be standard to always put the detailed receipt in the bag or at least ask if we went it. I was very disappointed today. The order issue was frustrating but the attitude from that one employee makes me not want to return to this location."

"So rude people never return over there again,,, I paid for large coffee and they gave me small and tested allwater there is no flavor,,, and litter bit as u see in the cup, my baby's donuts wasn't fresh when asked them,,"