Gong Cha,

6626 West Loop 1604 North, San Antonio, TX 78254

"I've been a long time fan of Gong Cha but have never really had a problem, until today. I ordered a oolong milk tea with "no ice" (on the left) and a black milk tea with "light ice" (on the right). These are the drinks that they made. I saw how the cup is literally 20% empty and asked one of the employees if there is a reason why the cup is not filled, and she said back to me, not very nicely "We make our drinks based on ratio and you said no ice". First of all... I ordered this $7 oolong milk tea off of the menu, NOT oolong milk tea+ ice. No where does it say that your drink comes default with ice. If customizing my drink is an option like your menu offered, why am I getting 20% less product for doing so? Is this the way your store advertises that when a drink is ordered, I don't get 100% of what I'm paying for? When I took the second photo, the ice in the black milk tea has already melted, and it looks like the cup is full. If you guys make drinks based on some ratio, do you account for the ice that's going to melt and dilute the flavor? If so, why didn't you just add water to my drink so I can have the same ratio? At least I won't walk away with a 20% empty cup that I paid $7 for. I've been to a few different Gong Cha locations and this has never been a problem, at least not to this degree. I understand not filling the cup up to avoid spilling, account for easier sealing... but this is ridiculous. Just look at my drink."

"Service here was outstanding, welcomed with a smile and didn't feel any pressure to quickly order since this was my first time. I got the Caramel Chocolate Slush with Oreo Crumbs added. Stuck to the normal amount of sugar and it was just right! The order was quickly made, but I wouldn't have minded waiting longer since the whole store smelled like sweet vanilla. Definitely coming back to try the other items available and their Bubble Waffles."

"Very friendly customer service. The place is clean and inviting, we enjoy our visit. The boba is delicious and fresh. They also have dairy free options as well as delicious waffles. There is plenty of parking available + ♿️accessible in front of the store and the store has plenty of sitting inside. The sitting inside can accommodate ♿️ sitting by moving chairs around. Every time we came, it is a nice atmosphere and it’s not crowded."

"Best bubble tea in this area! You can try other bubble tea shops but you will always come back to Gong Cha. The restaurant is so pretty. I love the decorations there. The menu is so amazing and everything is so great. If you are craving sweet it’s a good place to be satisfied! Do you want a bubble tea? Then go there!!!"