7 Leaves Cafe

"I've been a loyal customer of 7 Leaves Boba since their early days in California, but I must express my disappointment with the Frisco location. The customer service has noticeably declined, and the attitude from the cashier and drink maker is disheartening. Despite being a regular, I feel as if I'm not appreciated. The drinks are okay, but there are better options nearby. I mainly visit for non-caffeinated drinks for my kids. I've encountered issues on both Saturday and Sunday visits. On Sunday, frustrated, I opted for a mobile pickup, only to find chaos when I went inside. They claimed there was no mobile order and proceeded to hastily make my drinks, tearing a ticket that had been placed just 10 minutes prior. It's disconcerting, and I hope the management addresses these customer service issues promptly."

"Got the taro milk tea with honey boba. Sadly the boba was kind of hard. The taro was good though. A couple of tables in door for you to sit and hangout or maybe get some work done."

"I ordered the Vietnamese coffee. Prior to ordering they let me have a sample of the house and Vietnamese coffee. The Vietnamese coffee was delicious although there was a lot of ice which made it so that I didn’t get that much actual beverage. $6.00. Kind of pricey for all the ice. You need to give more coffee and less ice. Also a pretty small and modest café. Not terribly impressed."

"Terrible Customer Service and Subpar Drinks I recently visited this bubble tea establishment with high hopes of enjoying a refreshing Brazilian lemonade. Unfortunately, my experience was far from satisfactory, earning this place a solid one-star rating. Upon completing my order for four drinks, I was informed that I couldn't have the Brazilian lemonade because the store was closing in 15 minutes. I questioned this decision, but to my dismay, I was simply told, "Sorry, can't make it." Frustrated but determined to salvage the situation, I opted for a herbal tea instead. As the drinks were being prepared, another staff member abruptly declared that the oolong tea couldn't be made without milk, despite my clear explanation of a serious allergy concern. Rather than showing understanding, he rudely insisted it was against policy and flatly refused to accommodate our request. Despite our efforts to compromise for health reasons, he curtly offered a refund, leaving us with no choice but to select another drink to avoid further conflict. This incident has left me convinced that this particular employee needs to be pulled aside for retraining on how to handle customer interactions with more calm and understanding. A customer's health concerns should never be dismissed with such disregard. To add insult to injury, the drinks we eventually received were disappointingly watered down. It's evident that the tiny conflict affected the preparation of our beverages, as they did not meet the correct specifications or the quality I expected. Overall, my experience at this establishment was subpar, and I cannot in good conscience recommend it to others. The lack of consideration for customer needs, coupled with the mediocre drinks, make this place that last time I visit it."

"Chill place ✨ This store is located in a very convenient area. Staff is friendly and helpful, but a little quiet. Drinks are awesome, as usual. Highly recommend their mungbean drink and their coffee. Will def come back!!!"