Starbucks 11450 East University Drive, Cross Roads, TX 76227

"Went to get my wife her favorite drink at Christmas only to arrive home and see I paid for a venti and for a grande.....this is why yall will never get a tip from me and Dutch bros is taking over your market."

"I saw a post for a free hot chocolate with the purchase of a large drink. So, I ordered a large Frappuccino for pickup. However, when I asked for the complimentary hot chocolate, I was told I needed to buy another large drink to qualify for the offer. It's misleading to advertise a free item and then not honor it. I felt quite offended by this experience."

"I purchased a brewed coffee this Monday. Pike Place. I have never tasted such an awful coffee in Starbucks. In general, their brewed coffee taste is going down so bad. I am getting the same experience in most of their locations. I use to drink starbucks coffee a lot but these days, other chains are providing better coffee at 1/3 rd the price. I called in about this a while ago but the quality is still going down."

"First off, glad I walked in before my mobile order was ready because I watched the barista put whole milk in my drink when I ordered oat. 1) I am lactose intolerant and 2) oatmilk cost extra!!! So that’s very irritating. But when she fixed it she gave me half the drink instead of remaking the items she needed. I understand they are busy, but if I am spending almost $7 on a drink then it should be made right, especially if one of the items makes me ill and I substitute for a reason, not because I like to spend extra or for fun. And it should be filled and not half empty. Irritating."