Starbucks,

3811 South Cooper Street, Arlington, TX 76015

"This place has a table with just napkins and trash holes but doesn't offer a coffee bar where you can add sugar or sweetener to your drinks. Doesn't even offer stir sticks either, management really needs to fix this. The way it is set up is very unprofessional."

"I was at the Ice Staking Rink. I'm a Starbucks Gold member, and I know that they have filtered water at no charge. I was very thirsty. I know they were likely closed, but the railing was not down, I noticed that they were picking up, but I simply wanted ice water, which required little to no effort. Plus, even security and a few others went in. They're obviously biased on who they give their time to. So I asked the young lady in my photo, which I took on my way out from skating, if I could have some. She responded, no. I thought she was joking, so I responded by saying, "Hey, I thought you guys weren't supposed to say no" ( I worked at Starbucks during college). I laughed because I was joking and thought she was too. But then I asked her if she was serious. She said, "we're closed." I felt a little embarrassed as there were a few people listening in on our conversation. So I let it go and decided I write this very thought-out review and give my feedback. She is not Starbucks material. Its simple. Water is always running. Ice is always available, and the cups stay there overnight. There was no effort required. She was just being a brat. The interaction was embarrassing and pretty inhumane. Especially for a place that is suppose to be accepting of all people. Sincerely, An upset, loyal, previous employee."

"Kallie H not very friendly. It’s 3pm no reason to be short. I don’t think customer service is your strong suit."

"Do not bother stopping by here! After about 30 minutes of waiting for my coffee, I asked for a refund. Workers are running their hands through their hair and touching everything. My cup was spilled while it was getting made. While I waited, I watched how they handled everything. When I asked for a refund, a worker held the cup up and said they’re making it. I told them I will not drink that. The same cup that was knocked over in the spill tray, handled by multiple employees, and never wiped clean. How is this place still open?"

"DO NOT GO HERE!!! The staff “apparently” does not brew decaf coffee for a traveler box. They are not a corporate store so they can’t/won’t give a refund if you purchase through the app. We still had to wait an hour for regular black coffee to be brewed for a travelers box since we couldn’t get a refund. We inquired about the long wait several times and was greeted with an eye roll."