Papa Johns Pizza 790 Roy Richard Drive, Schertz, TX 78154

"What is the point of the app telling you your food is ready if when you get there you still have to wait for them to cook everything. Ridiculous. My projected ready time was a little over 20 minutes I arrived 30 min just give them wiggle room. Checked the tracking right when I got there and it says ready. I've been waiting 45 minutes bc it still isn't ready but they sure marked it as picked up to make their times appear to be lower on their end. Now i get to enjoy a warm cookie with old pizza, yum."

"We used to be in the delivery zone of a location less than 2 miles from our house and aren't anymore. So, I ordered through the app and picked it up. The wait time was minimal, and all the food was super fresh. It was still hot when I arrived home, even without a warm bag."

"Have had nothing but issues the past few times I tried to order. Last time I ordered, it was paid for and the order was never completed because they didn't have drivers. I had to ask for a refund and didn't order for a while. Thought we'd give them another try tonight since it's been a few months. I ordered and the app said 30 minutes for delivery for a cheese pizza and bbq chicken pizza. 45 minutes later I called the store and they said they had 4 employees call out and it is the app's fault and would be 85 minutes. They hadn't even started working on the order yet. So take your business elsewhere."

"The app told me my order was ready, but once inside I was told it was still in the oven. Then to top of off no one in this place is wearing a hair net. Maybes good service rules in Texas do not require them, but it would be a nice touch to the A rating that they have displayed on the wall."

"Usually I’m impressed by this location and their order accuracy. Tonight is another story. One pizza isn’t even cut, at all. I started to cut it, then thought I’d take a pic for this review. This pizza also has olives. I didn’t order olives. The second pizza has pineapple on the whole pizza, one single olive (again didn’t order olives) and a single slice of jalapeño. Also, I didn’t get the crust I ordered. I’m curious why I paid for extra toppings, when I didn’t receive them. Just pure negligence tonight. Sorely disappointed."