Dunkin' 760 West Pipeline Road, Hurst, TX 76053

"Drive through staff could use some training on customer service, for sure. Asked for a “Caramel Crunch Iced Latte” and instead of getting a response like “Sorry sir, but we don’t have that” or “Did you mean, X?” or “That unfortunately not on our menu, but we have x.” I just got “what’s that? We don’t make nothing called that.” I understand people have bad days, but you should not work a job of this type if your default mood setting is ALWAYS obstinance. Food orders are also consistently wrong. It’s like they are purposefully trying to annoy customers."

"Same kind of service at the end of their day that you get early in the day. Fast and friendly. My coworker and I stopped in for a quick break to get out of cold for a short bit. I picked up some hot chocolate and a chocolate chocolate donut. He was a good boy and abstained. It was just what I needed to rejuvenate me, though."

"HORRIBLE PHONE NUMBER DOESNT WORK! I JUST ORDERED FROM UBER AND THEY GOT EVERYTHING WRONG. I ordered a sausage sourdough sandwich and they didn't even toast it. They didn't put the sausage on there. They put bacon. they gave me the loaded hash Browns with hardly any hashbrowns no cheese and a TON of bacon strips when it's supposed to be little cut up. the chrzo burrito I got was cold and not good at all. just REALLY DISAPPOINTED. Whoever worked there tonight does not care at all and does not need to be in the industry. I want to be comicated for my time and money."

"Great place, good food perfect drinks. The only thing is we ordered donuts and we got our drinks but they forgot our donuts and we stood there for a long time waiting and they finally remembered when they noticed us standing there. But they were busy."

"The drive thru workers were very disrespectful and impatient and should not be in customer service. All three of my bagels were burnt to the crisp and therefore inedible. I also get avocado on my bagel at every single other location I have ever been too and when I inquired about doing that at this location, I was scoffed at. Will not be returning to this location."