Panera Bread

"On March 6, 2024, I went to pick up my order from Panera on University in Fort Worth. The manager and associate both saw me walk in and asked the name of my order. Then waited 30 mins. The wait was not the issue, but the fact that other people have come and gone with their order, while my order said ready for pick up. The worse part that I was literally starring at my food the whole time. Then, when I asked about my order I was told to be patient. Really?"

"Typically I like their food, however my son and I stopped in just for drinks while we waited for an uber to come home. I sent my son inside with my card to get us both a drink and after several minutes of him being in there, and it was close to if not 10 minutes and I had ordered the uber already abs decided to call him and to my surprise he was being made to wait to be called up to the window for our cups, cups only, as it is self serve fountain drinks and we had 2 minutes before our ride arrived. I told him to come watch my service dog and went inside. It was a if I didn't exist until I approached someone other than the one working at the counter and said I needed the cups. It was apparently confusing to the woman in the kitchen and it took a minute for these employees to see the cups were in the counter and my son wasn't told. I was not happy because it takes less than almost zero effort for the cashier to pick up 2 plastic cups when charging for them and stretching your arm out just a bit. I honestly think the staff act this way due to the area and it's high class superiority complex having customers. Do better."

"4 stars only because the order was wrong. However, the wrong order still tasted good. I should have received one chicken noodle soup and one cream chicken and rice. I received two of the latter. The sandwiches are very good. I would visit again but this time I will check my bag."

"Deplorable catering service. Order was incorrect, missing items, and called 12-15 times trying to speak to someone but either no one picked up or they did and then hung up. Customer service number called, got hung up on. Chicken salad sandwiches had literally a dab (tsp?) of salad on any of the sandwiches."

"Quick service, good quality food with plenty of healthy options, tons of choices my kids like and their green tea is the best. They have gotten my orders wrong a few times or left things off, and sometimes their kitchen crew can get really lazy (ex told me they no longer had baguette bread only bc they didn’t want to get one out and break it; one can clearly see it behind them.) I also have a pet peeve when places that have regular wage employees request tips. This whole tipping problem is getting out of control. Used to be you only did it for waiters and now everyone wants a tip for doing their job."