Dairy Queen 2178 Main Street, Eagle Pass, TX 78852

"I’ve been to many restaurants. Some good and some bad…… yet Dairy Queen Eagle Pass made the bad restaurants look like they have 5-star ratings. Dairy Queen Eagle Pass failed to deliver proper customer service. When I went inside, I felt neglected. I was waiting at the front counter to order some ice cream…… 5 minutes it took for an employee to come and take my order. Once I got my ice cream, it was melted. I asked the manager known as Patty Sanchez if I could get another blizzard, and she dared raise her voice and yell at me. All I wanted was a damn blizzard!!!!!!! I would like to acknowledge the positive aspects of this place, but there are none. This place is horrendous. -100/10"

"I went there only to get onion rings and they took like 30 min only for that, the service was the worst, the manager called Patty was really rude"

"Went to have dinner with my parents one day. She ordered bacon cheeseburger. When she got her order, no bacon. She took it back to get it fixed. When she got it back, still no bacon. My dad went to take it for her to get it fixed again. When it was returned, STILL no bacon. We were all almost finished with our meals and my mom still hadn’t even taken a bite. Frustrated, she said to leave it alone. Me, angry because my mom hadn’t eaten all day and can’t get up regularly to return the burger over and over because she is handicapped and the fact that bacon costs extra, got her burger and complained to the cook in the back that it was the third time it was incorrect. Miraculously, they sent it back correctly. And I made sure to stand there to make sure it was done correctly and not spit at. Ridiculous"

"Took my mom to get some tenders she had been craving, window cashier was rude, he got our order wrong but we didn’t see until we got home. Called in to let them know and the lady in charge said you can bring the food back or there is nothing we can do, as if it was our fault we got the wrong meal. NEVER AGAIN."

"Horrible my grandma went to the drive thru she asked for a number one with cheese and no mustard sub with mayo and they gave her mustard and only lettuce on the burger and when they went to go tell the cashier she told them that it was going to be charged extra for everything when I known because I work a Dairy Queen too that the only this that has to be charge is the cheese but she ask for it so that’s the cashier problem but anyways they where trying to charge her for the mayo lettuce, tomato, onion something that a burger come with just bad customer service. Update: I went my self to Dairy Queen and order a number one they didn’t add pickles and I asked for jalitos in my burger I think it only had like 5 pieces and they added cheese when the guy asked me and I answered no I order a medium turtle pecan cluster and only half of it was the flavored I asked and the rest was just vanilla icecream that’s a no go for me again -0/10"